Epos Direct - www.eposdirect co uk Reviews

Northern and Shell Tower, 4 Selsdon Way, Canary Wharf, E14 9GL
02030561888
★★★★☆
3.8 / 5
72.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Epos Direct - www.eposdirect co uk - Ask a question now

Media Gallery for Epos Direct - www.eposdirect co uk

Epos Direct - www.eposdirect co uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Much better then many others in the market ”

Written on: 27/08/2014 by bornaugust (1 review written)

This is my 3rd and 4th EPOS system i bought. unfortunately, my other 2 was from a different company (don't want to mention name but had EPOS in the beginning). I spoke to sales person in Manchester-EPOS.co.uk and he traveled to me, showed demo and explained how the system works and how to make best use of the software (Emperium Retail). The sales rep was good and had proper understanding of business. I am feeling good already as my other till was a disaster. The price is good for the software… Read Full Review

By Eposdirect

Written on: 01/09/2014

Thank you for your feedback, EPOS Direct strives at providing the best of breed technology to all our clients.

Reply to this comment
Report this review
★★★★★

“Perfect”

Written on: 20/08/2014 by CamilaPerkins292 (1 review written)

We needed a pos machine for our shop quickly and eposdirect were able to deliver and get us up and running in 5 days from order. I must give credit to the advisor who took the initial enquiry and then came to visit us, we required 5 tills but he worked out a much better solution by giving us 2 tills and 3 handhelds that can be used as a till also. I had no idea that was possible and now we have an impressive store offering better service to clients walking around. If it gets busy then we… Read Full Review

By Eposdirect

Written on: 01/09/2014

Many thanks for the kind feedback and our delivery times are the fastest in the market.

We maintain stocks across 5 different locations in the UK with our own engineers spread throughout the country.

We look forward to serving your growth.

Dont forget, as an existing client you qualify for discounts across our range of products and consumables. Please contact us.

Reply to this comment
Report this review
★★★★★

“Excellent Hospitality Software”

Written on: 18/08/2014 by crowninn (1 review written)

We have recently changed till system & our supplier as they are very slow. We Purchased 4 software from EPOSDIRECT. They are very simple & user friendly software. Eposdirect trained our all staffs and they very helpful. Thank to Eposdirect… Read Full Review

By Eposdirect

Written on: 01/09/2014

Within a short time now, you will see a return on your investment. Please share this with all.

Reply to this comment
Report this review
★☆☆☆☆

“Don't get your fingers burnt.”

Written on: 30/07/2014

I Bought an epos system from this company in 2010 and from that day onwards I had problem for about an year. I eventually moved to different company. I had all the problems like the others said and sadly it seems like there are still continuing the same practice. I did complain to my local trading standard and Tower Hamlet trading standard. With out a shadow of a doubt, this is the worst ever company I have ever dealt in this country. This company was sending me invoices for some thing never… Read Full Review

By Eposdirect

Written on: 01/09/2014

Dear Valued Client,

Its good to hear that you have enjoyed the system since 2010 however, very sorry to hear of any issue. Would you be kind enough to contact me so that i can look into your matter, at our global customer care we look after all our customers and we haven not heard of any such scenario. We look forward to serving you.

Reply to this comment
Report this review
★★★★☆

“Fast and excellent service”

Written on: 16/07/2014 by Redlionuk (2 reviews written)

i bought the software from eposdirect, i used a web based epos software which was no good for my type of business. Epos direct guided me to install their software on my epos system and i am up and running in no time at all. Excellent service from the support centre… Read Full Review

Report this review
★★★★★

“Outstanding range of Epos Systems”

Written on: 24/05/2014 by Tillyjordan (1 review written)

I visited Epos Direct to find Epos Systems for a new Store but ended up purchasing not only for this Store but other products and an software. Service was outstanding and delivery was prompt and efficient - I can see I will be spending a lot more here in the future!… Read Full Review

Report this review
★★★★★

“Safe, reliable and knowledgable”

Written on: 21/05/2014 by mollychapman (1 review written)

We needed repairs on our Epos System in central London and needed updated Epos Software, Epos Direct were outstanding from start to finish,...There support team hold good Knowledge and quick too… Read Full Review

Report this review
★★★★★

“Authentic Good Service”

Written on: 20/05/2014 by Flar1949 (1 review written)

Hello all, Epos Direct provide the authentic good service and staff was friendly can't make up my mind which EPOS system should be prefer for me as normally I go to quality EPOS system in London they have 3 branches the Epos service is top notch love it have a look at what they have to offer as well… Read Full Review

Report this review
★★★★★

“Good Professional Advice”

Written on: 20/05/2014 by hannahhiggins (1 review written)

Always willing to help with good professional advice in a clear and friendly manner. Very reliable and prompt service. I was more curious about the product, what exactly it is and hod exactly it work, there professional customer care service people provided me the excellent kwnolodge, about the product and gave me good Guidence… Read Full Review

Report this review
★★★★★

“Super sales person”

Written on: 28/04/2014 by russian20144 (1 review written)

I have ordered today and expecting my delivery tomorrow afternoon with installation. If it goes wrong then i will notify but i have seen the systems and its best i have seen. Once live, come see our russian restaurant sw1, london… Read Full Review

Report this review
★☆☆☆☆

“Slow rubbish worst customer service”

Written on: 21/04/2014 by Ruban156 (1 review written)

The SLOWEST epos system in the market. It takes five seconds after pressing the payment button to open the cash drawer. Whereas all other manual and epos tills open in a split second. The technical support is further rubbish , you will get passed around and most of staff cannot speak fluent English so it's like calling a call centre in India. Please do consider this review before buying their epos because I have bought 2 systems for £4500 and I'm stuck with them. I also think the some of the… Read Full Review

By Eposdirect

Written on: 01/09/2014

Dear Valued Client,

Our products are used by customers in over 21 countries covering 6 different verticals. We strive at providing the best of breed technologies and services. Please feel free to contact our global customer care team who have a rapid response time.

Serving over 20k customers we do get it wrong sometimes but You are always important to us, so let us know and we guarantee fixes.

Reply to this comment

Russian20144's Response to Ruban156's Review

Written on: 28/04/2014

i was about to order from eposdirect when a sad competitor asked me to read your review. Now i am more inclined to order from epos direct after reading your review. Clearly you are a sad person and i feel sorry for you. Next time you leave a review try to at least be honest and keep your pricing in line with your verbal.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great product and friendly service and support staff”

Written on: 13/04/2014 by CliveMorley (2 reviews written)

3 weeks into my epos system and i must say i have had a pleasurable experience from eposdirect. I was asked to give feedback 2 weeks ago but thought i should see how things pan out but the product and delivery is faultless. This is our third epos system and i can safely say that i feel ripped off by the other epos systems i have bought in the past. There was no real functionality to help you manage your business. Epos direct product is a superior product. Lets face it sales people make it… Read Full Review

Report this review
★★★★★

“good EPOS till”

Written on: 11/04/2014 by CarlyEaton (1 review written)

I own a French restaurant, we bought their EPOS recently, I did not speak much English, but to be honest, it was not necessary. They were very helpful to set up for me. Happy with EPOS till .. Sorry dont write Good English… Read Full Review

Report this review
★★★★★

“Nice EPOS system from last 2 years”

Written on: 01/04/2014 by MathiasWentworth (1 review written)

Hi I am a news agent in aldershot and have purchased this EPOS system from a chap in Wembley, I am on the support with them and so far haven't encountered any issue as they are very helpful even on Sunday. That sales guy calls me often to find out if I need anything else which I think is right way of getting in touch.. I recommend this to any news agent or retai shop… Read Full Review

Report this review
★☆☆☆☆

“Epos direct”

Written on: 22/03/2014 by Moore1982 (1 review written)

Epos letter Hi Me too have the similar problem with EPOS direct. The rep came to me several time to sell the product to me and he called almost everyday encouraging me to take the system. He also told me there is no hidden cost involved after sale or before sale. After so much encouragement by the rep I decided to buy the system for my small business. When he came to sign the contract, he didn't even give me time to read the contract, he was rushing saying that he wants yo go to another… Read Full Review

Report this review
★☆☆☆☆

“Rubbish do not buy”

Written on: 13/03/2014 by D4v1d50 (1 review written)

Don't be lured into buying this We are still waiting for installation 3 months after purchase We asked to cancel which has been followed up by blackmail Do not use this product… Read Full Review

Report this review
★☆☆☆☆

“Dont buythey will rip you off and blackmail you”

Written on: 06/02/2014

Do not buy from Epos Direct and E Novations. They seem nice and the product seems great which I paid £1800 full package but they will rip you off as soon as they've got you, They have breached my contract and they chase you for Annual support payment and payment for licence keys to access your till, otherwise you will not be able to use your till its just a peice of junk without the licence key, so they blackmail you to pay up or no till software. They never mention this upon sale or in the… Read Full Review

Jonathaneposnow's Comment

Written on: 10/02/2014

Hi there,

I am sorry to hear about the service you have received, it gives all epos companies a bad name.
I actually work for a company called EposNow, we are very transparent with all our pricing as you would be able to see on our website.
If you would like any help getting your epos requirements back on track please contact us.
Jonathan
Epos Now

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great value epos package for my business from epos direct”

Written on: 16/04/2013 by peter220 (0 reviews written)

I have now been using an epos system for my business, i purchased this from eposdirect co uk and they have provided with the best service and product. i have seen a nice change in my profits and the service provided by epos direct is also excellent. I purchased my epos package with the toshiba system for only £1499… Read Full Review

Aleksejk's Response to peter220's Review

Written on: 17/04/2013

Positive outlook, I hope you are doing great.

Reply to this comment
Report this review Read 1 Comment
overview