Epos Direct - www.eposdirect co uk Reviews

★★★☆☆
3.5 / 5
22
64% of users recommend this
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Epos Direct - www.eposdirect co uk

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Latest Reviews

★★★★★

“Good EPOS at good price”

Written on: 18/05/2015

I bought a software for my tills on last Friday, its already up and running within 2 days. Great support, my previous company eposnow was a joke. It was very very slow. Thanks eposdirect… Read Full Review

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★☆☆☆☆

“Nightmare! !!”

Written on: 12/04/2015 by Peterp297 (1 review written)

Till system with good function but with deadly weakness, either the software or the hardware. The sales man just took the money, and left all the work to poor tech support guys. In order to update our Till system in order to manage our business better. we purchased the till system with whole equipment. Nobody could never image, the sales man's promise that we could get multi-language support , free hospitality system is just a dream. The nightmare is the till will stop with blue screen or… Read Full Review

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★★★★★

“Thank You All!”

Written on: 11/02/2015 by joeblack212 (1 review written)

My experience with Epos Direct has been perfect. It would take special words to thank their technical expert for their candid online and offline support. They've been there whenever I needed them to clarify things. Thank You All!… Read Full Review

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★★★★★

“Helpful service.”

Written on: 10/02/2015 by s.payne14 (1 review written)

I love Epos Direct! Great products! No matter what is the problem, they are always willing to help!… Read Full Review

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★★★★☆

“nice product and reliable company”

Written on: 23/01/2015 by finewinesmayfair (1 review written)

Nice reliable company with a good solid product. No faults throughout my order process. There are cheaper alternatives, but having burnt my fingers I wanted something more robust and reliable which these guys have provided… Read Full Review

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★★★★★

“Ordered 14th and all up and running”

Written on: 19/01/2015 by mezzemezze (1 review written)

We had a system ordered from a company claiming to be eposdirect only later to find that we had been fooled. Anyhow, being Turkish we know how to get our money back, we placed an order with eposdirect on 14th through their website. We were very impressed at the speed in which the order was delivered, we were up and running on our busy night Friday 16th. I was asked to do a review and honestly say they know what they are doing and gives us restaurant owners peace of mind… Read Full Review

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★★★★★

“a company to buy epos from”

Written on: 16/01/2015 by Lilianna266 (1 review written)

Being a client of eposdirect for more than 2 yrs, I thought it might be a good idea to share my view, I started with one system in 2012, bought second one in 2013 and bought third one 3 months back. I can easily recommend it to anyone who has a single or multiple shops. I am only 29 yrs old and its been so easy to manage 3 shops with the help of epos. Can't think of running the shop without it. I like their approach. All clients are dealt by an account manager of their own, mine is like a… Read Full Review

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★★★★★

“Excellent product”

Written on: 16/01/2015 by Vag.Intze (1 review written)

i recently bought an epos printer from Epos Direct. It was surprised fast delivered once i am many km's far away. I am really satisfied of my order even though high quality product. Also theirs politely support they help to connect the device to my system. I totally recommend that company. Thank you again… Read Full Review

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★★★★★

“Excellent System and service ”

Written on: 14/01/2015 by srirathiga (1 review written)

Many epos out there but most are just cash registers. I have used a few and find this epos system to be excellent because it has good stock control and I can manage my staff. I also need remote access and a solid reliable system which this is. The support service is very good however there are delays sometimes which is frustrating but they get the job done and I haven't experienced any concerning issues. Its also good value for money… Read Full Review

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★☆☆☆☆

“avoid at all costs”

Written on: 06/12/2014 by Savanahh130 (1 review written)

We bought a system ED-910 under a weekly payment scheme, firstly you pay your first week via PayPal. Then you get an email asking you to send proof iof ID. Which is fair enough. During all this they tell you it's being financed by Sterling Asset Finance and the credit check is with them. So all this is agreed and approved but while your waiting for approval they state in emails your system is being put together ready for shipping. When approved you get an email from sterling asset finance… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 13/11/2014 by Alessandra252 (1 review written)

I hardly ever give negative reviews but feel quite upset with this company. We purchased a package under a lease agreement for a till and the software. However, twice since we made the purchase back in May this year, we get a message on the till saying our license needs renewing in so many days. When I rang last time they tried telling me I had to purchase the support package as well. We are a small country pub with just one till and not some huge chain! We cannot afford to pay for this… Read Full Review

By Eposdirect

Written on: 15/12/2014

Thank you for taking the time to add a review. You comments are noted and would welcome you to contact our customer services manager who should be able to resolve this for you rapidly.

Once again thank you for keeping us informed.

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★★★★★

“Brilliant restaurant & bar till system”

Written on: 14/09/2014 by royalthairestaurant (1 review written)

We use the software in all our PDA and in the main till. Works very well and we are happy with software. if we need additional changes OR Update or. E-novations.co.uk does that for us… Read Full Review

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★★★★★

“Much better then many others in the market ”

Written on: 27/08/2014 by bornaugust (1 review written)

This is my 3rd and 4th EPOS system i bought. unfortunately, my other 2 was from a different company (don't want to mention name but had EPOS in the beginning). I spoke to sales person in Manchester-EPOS.co.uk and he traveled to me, showed demo and explained how the system works and how to make best use of the software (Emperium Retail). The sales rep was good and had proper understanding of business. I am feeling good already as my other till was a disaster. The price is good for the software… Read Full Review

By Eposdirect

Written on: 01/09/2014

Thank you for your feedback, EPOS Direct strives at providing the best of breed technology to all our clients.

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★★★★★

“Excellent Hospitality Software”

Written on: 18/08/2014 by crowninn (1 review written)

We have recently changed till system & our supplier as they are very slow. We Purchased 4 software from EPOSDIRECT. They are very simple & user friendly software. Eposdirect trained our all staffs and they very helpful. Thank to Eposdirect… Read Full Review

By Eposdirect

Written on: 01/09/2014

Within a short time now, you will see a return on your investment. Please share this with all.

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★☆☆☆☆

“Don't get your fingers burnt.”

Written on: 30/07/2014

I Bought an epos system from this company in 2010 and from that day onwards I had problem for about an year. I eventually moved to different company. I had all the problems like the others said and sadly it seems like there are still continuing the same practice. I did complain to my local trading standard and Tower Hamlet trading standard. With out a shadow of a doubt, this is the worst ever company I have ever dealt in this country. This company was sending me invoices for some thing never… Read Full Review

By Eposdirect

Written on: 01/09/2014

Dear Valued Client,

Its good to hear that you have enjoyed the system since 2010 however, very sorry to hear of any issue. Would you be kind enough to contact me so that i can look into your matter, at our global customer care we look after all our customers and we haven not heard of any such scenario. We look forward to serving you.

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Eposdirectcustomerservice's Comment

Written on: 01/09/2014

Always good to get feedback however please do send some specifics to our customer care team.

Serving over 15k customers across the country, naturally support customers are priority and we aim to ensure smooth service deliver. We cannot locate any information about you so please do get in touch.

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★★★★☆

“Fast and excellent service”

Written on: 16/07/2014 by Redlionuk (2 reviews written)

i bought the software from eposdirect, i used a web based epos software which was no good for my type of business. Epos direct guided me to install their software on my epos system and i am up and running in no time at all. Excellent service from the support centre… Read Full Review

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★★★★★

“Outstanding range of Epos Systems”

Written on: 24/05/2014 by Tillyjordan (1 review written)

I visited Epos Direct to find Epos Systems for a new Store but ended up purchasing not only for this Store but other products and an software. Service was outstanding and delivery was prompt and efficient - I can see I will be spending a lot more here in the future!… Read Full Review

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★☆☆☆☆

“Slow rubbish worst customer service”

Written on: 21/04/2014 by Ruban156 (1 review written)

The SLOWEST epos system in the market. It takes five seconds after pressing the payment button to open the cash drawer. Whereas all other manual and epos tills open in a split second. The technical support is further rubbish , you will get passed around and most of staff cannot speak fluent English so it's like calling a call centre in India. Please do consider this review before buying their epos because I have bought 2 systems for £4500 and I'm stuck with them. I also think the some of the… Read Full Review

By Eposdirect

Written on: 01/09/2014

Dear Valued Client,

Our products are used by customers in over 21 countries covering 6 different verticals. We strive at providing the best of breed technologies and services. Please feel free to contact our global customer care team who have a rapid response time.

Serving over 20k customers we do get it wrong sometimes but You are always important to us, so let us know and we guarantee fixes.

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Russian20144's Response to Ruban156's Review

Written on: 28/04/2014

i was about to order from eposdirect when a sad competitor asked me to read your review. Now i am more inclined to order from epos direct after reading your review. Clearly you are a sad person and i feel sorry for you. Next time you leave a review try to at least be honest and keep your pricing in line with your verbal.

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★★★★★

“Great product and friendly service and support staff”

Written on: 13/04/2014 by CliveMorley (2 reviews written)

3 weeks into my epos system and i must say i have had a pleasurable experience from eposdirect. I was asked to give feedback 2 weeks ago but thought i should see how things pan out but the product and delivery is faultless. This is our third epos system and i can safely say that i feel ripped off by the other epos systems i have bought in the past. There was no real functionality to help you manage your business. Epos direct product is a superior product. Lets face it sales people make it… Read Full Review

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★☆☆☆☆

“Epos direct”

Written on: 22/03/2014 by Moore1982 (1 review written)

Epos letter Hi Me too have the similar problem with EPOS direct. The rep came to me several time to sell the product to me and he called almost everyday encouraging me to take the system. He also told me there is no hidden cost involved after sale or before sale. After so much encouragement by the rep I decided to buy the system for my small business. When he came to sign the contract, he didn't even give me time to read the contract, he was rushing saying that he wants yo go to another… Read Full Review

Satpal's Comment

Written on: 01/01/2015

Did you renew the licence, if so how much did that cost?

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