Disappointed

Epos Direct - www.eposdirect.co.uk
★★★☆☆
3.2
54.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Alessandra252's review of Epos Direct - www.eposdirect.co.uk

“Disappointed ”

★☆☆☆☆

written by Alessandra252 on 13/11/2014

I hardly ever give negative reviews but feel quite upset with this company. We purchased a package under a lease agreement for a till and the software. However, twice since we made the purchase back in May this year, we get a message on the till saying our license needs renewing in so many days. When I rang last time they tried telling me I had to purchase the support package as well. We are a small country pub with just one till and not some huge chain! We cannot afford to pay for this support when our agreement states we pay £20 a week and this includes the software. I had to be very assertive on the phone to get them to give me the key so we could continue to use the till and the same has happened to day. The product itself works fine, however there is no manual although this was promised and I have reminded them on several occasions. I'm hoping this review might provoke some sort of response in a positive way!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Eposdirect's Comment

Written on: 15/12/2014

Thank you for taking the time to add a review. You comments are noted and would welcome you to contact our customer services manager who should be able to resolve this for you rapidly.

Once again thank you for keeping us informed.

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