Comwales Reviews - www.comwales.co.uk

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★★★☆☆
3.4 / 5
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Latest Reviews

★★☆☆☆

“Slow delivery and bad packaging”

Written on: 22/08/2016 by Booneqs24 (1 review written)

I ordered a board game from comwales.co.uk and it took a long time to arrive. When it did arrive it arrived damaged, as they just stock the boxed game in a plastic bag with a sticker on it. Not even bubble wrapped. When contacting their customer service, they told me this was their normal way of shipping and that they never had any issues before. Clearly this review page says differently. I sent them images of the damage and they could not see anything wrong, even though the box was clearly… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 13/05/2016

They were extremely slow to reply and cancelled my order without contacting me and cancelled it after hours with a bad explanation didn't put the item back in stock on there site. when I messaged them asking them to put it back on the website and mentioned that i would leave a bad review if they did not start to reply and work with more haste they blocked my account on there website. This is a case of extremely bad… Read Full Review

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★★★★★

“Yellow!!”

Written on: 09/03/2016 by Lisa403 (1 review written)

Yellow kettles are not easy to find at the moment so thank you for keeping my kitchen colour scheme sorted with a replacement yellow kettle for my broken one!… Read Full Review

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★☆☆☆☆

“Endless Pre-Authorized Status”

Written on: 07/03/2016 by KolbyPeacock (1 review written)

If I knew that this is going to be held for such long time, I would not have ordered from them. Called them today as my order still blessed by the very weired status: Pre-Authorized! no acceptable explanation given during telephone conversation except that the item may take up to 7 working days to change from Pre-Authorized to Authorized status and then they can ship! I immediately asked the operator: May I know please where is the location of this company? am i ordering from overseas or… Read Full Review

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Comwales's Comment

Written on: 09/03/2016

Hello, we are sorry to see that you seem confused about the status of your order and no money has been taken yet. Please contact us with your order number and we will investigate your issue.

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★★★☆☆

“Good prices but rather slow”

Written on: 21/02/2016 by DarionBrady (1 review written)

There is no doubt about it their prices are very good, if fact the cheapest I could find on the net. However they say allow 7 days, that's working days, so if you order on a Friday as I did it actually took 10 days to arrive. So if you need something quick don't use them, if times not important to you then go ahead you won't be disappointed in the product… Read Full Review

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★★★★★

“Happy with purchase”

Written on: 12/02/2016 by clBuchanan64 (1 review written)

Item arrived within 48 hours and within the 1 hour window we were advised of. Would certainly use Comwales again if they had what I was looking for… Read Full Review

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★★★☆☆

“Very slow dispatch, otherwise fine”

Written on: 27/01/2016 by chickendippers (10 reviews written)

Fortunately for me on this occasion price was a more important consideration than speed; ComWales were the cheapest vendor of the component I required. 7 days after making payment via PayPal I received a dispatch notice with a DPD tracking number. So goods were received 8 days after ordering. Receiving delivery via DPD was a delight as always. Otherwise no complaints. … Read Full Review

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★★★★★

“My favourite dolce gusto pods ”

Written on: 13/11/2015 by 153McClanahan (1 review written)

My favourite dolce gusto pods that aren't usually available in the uk. I will be stocking up… Read Full Review

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★☆☆☆☆

“Utterly dreadful service”

Written on: 22/10/2015 by AnnaFC (1 review written)

My instant bank transfer payment for a printer was made 7 days ago yet (despite repeated requests) I have still not even received confirmation of despatch. "Admin" informed me that my order would be processed when my payment was allocated to it but I still don't know after a whole week if that has happened. On the other hand they also told me if I didn't like the speed of their service they would cancel my order and return the money that day - very strange they could find the payment to refund… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/06/2015 by tmDobson33 (1 review written)

Item arrived broken, I mailed them but they dont respond to emails, you are not able to call them as they put you on hold for 5 minutes and then it goes to answering machine… Read Full Review

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★★★★☆

“Arrived rather slowly”

Written on: 04/04/2015 by msHutchinson53 (1 review written)

Ordered on 23rd March. Tracking details show that Royal Mail received "pre-advice" on 31st March, received the package 0800ish on 1st April, delivered to me on 2nd April. Well done Royal Mail! COMWALES seem rather slow internally. At least it reached me 8-} Product as requested so that was OK. … Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 24/02/2015 by Mksd (1 review written)

Recent purchase did not turn up.Several telephone calls made to COMWALES, sometimes telephone call does not get answered and if answered they just fob you off by telling you someone will call back. Very poor customer service, rude and they will constantly lie to you. Awaiting for a refund for nearly 4 weeks and they are just making excuses and also lying blindly. I have emails to prove how bad they are contradicting their statements. Legal actions will now be taken to recover my money which… Read Full Review

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★☆☆☆☆

“Worst online store EVER. ”

Written on: 23/01/2015 by Nalag (1 review written)

No choice of delivery method .Item not yet delivered after 7 days. If you call to complain their answer is to put the phone down on you. Call back and they do not care. Pay a bit more an go somewhere else. No customer service at all. Rude people on the telephone… Read Full Review

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★★★★☆

“Excellent online shopping”

Written on: 18/09/2014 by Dobson469 (1 review written)

Excellent online shopping. Needed a decent grill / BBQ. Trudged up and down the high street and out if town. Finally found one I wanted, but ouch pricey. Jumped online and found it at a great price on comwales… Read Full Review

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★★★★☆

“Delivery time a bit disappointing”

Written on: 18/09/2014 by Dobson469 (1 review written)

Item was great. Website amazing choice's. Ordering easy. Delivery charge reasonable. Delivery time disappointing… Read Full Review

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★★★★★

“Braun oxy jet”

Written on: 15/09/2014

Wow this blast between your teeth leaving them great much better than flossing. I could not find this model in the uk and was a bit cautious over the price seemed too goof to be true. I rang them up and made some other checks before ordering. They said they don't take orders over the phone for security so ousted the credit card option on the PayPal part of their site. After 5 days my item turned up well packaged new and sealed… Read Full Review

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★★★★☆

“Toshiba i3”

Written on: 13/09/2014

Just took delivery of my net laptop was a bit apprehensive of buying a used one but it's got a guarantee. Booted it it and it's all setup ready to go the unit is spotless and as new so bargin… Read Full Review

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★☆☆☆☆

“Terrible. Item not delivered and no contact”

Written on: 09/09/2014 by Fournier496 (1 review written)

I chose comwales because they were cheap. And I'm in Wales, it seemed a good choice and mostly the reviews were OK. Well 9 days later I have no item, no contact from the company, despite emailing them and trying to call them. I was fobbed off on the phone and promised a call back which did not happen. My order has not changed from 'pre authorised' and after speaking to paypal, it is clear they haven't even bothered to accept the payment yet. I am in the process of trying to get paypal to cancel… Read Full Review

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Comwales's Comment

Written on: 24/01/2015

We are sorry that we did not take the money from you for your order. our engineers have resolved your error. Please contact us for free shipping on any future orders or a discount in-store for the inconvenience.

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Nalag's Comment

Written on: 24/01/2015

Note that ComWales calls it the customers error.Nice one.

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★★★★☆

“Ipad repair”

Written on: 16/08/2014

I needed my ipad screen battery and charging port repaired Comwales too two weeks but sorted all good as new for £120! cheaper than a new one… Read Full Review

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★★★★★

“Bought epson from ITJ I was sent to these guys for repair”

Written on: 14/08/2014 by Tyler409 (1 review written)

Bought a multifunction from ITJ and it stopped printing due to the rubbish cartridges they supplied. After many calls ITJ and epson sent me to comwales to ask for a repair. They fixed it same day and it did not cost me a penny plus they are well cheap on the inks so I know where I'm off when they run out… Read Full Review

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