Comwales Reviews - www.comwales.co.uk

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★★★☆☆
3.5 / 5
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Latest Reviews

★★★★★

“Massive Savings”

Written on: 21/11/2016 by Larissa360 (1 review written)

Very good price on the Bosch Fridge. Delivery took a little while but they were clear about this when I ordered. For the savings over a next day service, worth the wait… Read Full Review

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★★★★★

“Very happy with item and price”

Written on: 18/11/2016 by ToniSense (1 review written)

Very happy with item and price… Read Full Review

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★★★★★

“Very good price, well-packaged and sent promptly”

Written on: 12/11/2016 by McDaniel1 (1 review written)

Ordered a Braun food processor. Comwales were one of only two people to sell it, and they were £20 cheaper than the Amazon 3rd party seller. I was a bit worried by some of the stories here, but the product arrived within a week, and was extremely well packed. Braun make it for the German market, with a German plug, but Comwales (or someone else) had fitted one of those clever converter plugs over the top so it was ready to use on arrival. Thank you Comwales!… Read Full Review

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★★★★★

“Retro vintage look toaster”

Written on: 01/11/2016 by 213Blake (1 review written)

Retro vintage look toaster in the perfect colour. Love it - thanks… Read Full Review

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★☆☆☆☆

“Repacked Eur goods as UK”

Written on: 29/10/2016 by Giulianao19 (1 review written)

took Eur electrical goods and added adaptors to sell in the UK. refused to pay for postage to return a miss sold item. Staff were rude… Read Full Review

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★☆☆☆☆

“Selling EU goods as UK. Avoid ”

Written on: 27/10/2016

Selling EU goods and adding adapter plugs. Reported to trading standards as Miss selling - no mention product site… Read Full Review

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★★★★★

“Hour delivery slot”

Written on: 12/10/2016 by 174Thornton (1 review written)

Hour delivery slot given which was great, didn't need to stay home all day. Thanks… Read Full Review

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★★★★★

“Thanks”

Written on: 12/10/2016 by ElsaSmith480 (1 review written)

Order arrived on time. Good quality, enjoying my morning coffee again. Thanks… Read Full Review

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★☆☆☆☆

“Absolutely horrible. Not worth the hassle.”

Written on: 19/09/2016 by PeterKucharski (1 review written)

I have ordered £400.00 worth special chair on the on 9th of September. After a few days of waiting and 4 calls to customer service they told me eventually the item would be shipped on 14th Sept and I should receive package by 16th September. They could not tell me what company they ship items with and had no idea how to answer my questions regarding delivery status. Now is 19th September and I received an e-mail from TNT shipping company that THE ITEM WILL BE COLLECTED FROM THEM today. This… Read Full Review

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★★☆☆☆

“Slow delivery and bad packaging”

Written on: 22/08/2016 by Booneqs24 (1 review written)

I ordered a board game from comwales.co.uk and it took a long time to arrive. When it did arrive it arrived damaged, as they just stock the boxed game in a plastic bag with a sticker on it. Not even bubble wrapped. When contacting their customer service, they told me this was their normal way of shipping and that they never had any issues before. Clearly this review page says differently. I sent them images of the damage and they could not see anything wrong, even though the box was clearly… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 13/05/2016

They were extremely slow to reply and cancelled my order without contacting me and cancelled it after hours with a bad explanation didn't put the item back in stock on there site. when I messaged them asking them to put it back on the website and mentioned that i would leave a bad review if they did not start to reply and work with more haste they blocked my account on there website. This is a case of extremely bad… Read Full Review

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★★★★★

“Yellow!!”

Written on: 09/03/2016 by Lisa403 (1 review written)

Yellow kettles are not easy to find at the moment so thank you for keeping my kitchen colour scheme sorted with a replacement yellow kettle for my broken one!… Read Full Review

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★☆☆☆☆

“Endless Pre-Authorized Status”

Written on: 07/03/2016 by KolbyPeacock (1 review written)

If I knew that this is going to be held for such long time, I would not have ordered from them. Called them today as my order still blessed by the very weired status: Pre-Authorized! no acceptable explanation given during telephone conversation except that the item may take up to 7 working days to change from Pre-Authorized to Authorized status and then they can ship! I immediately asked the operator: May I know please where is the location of this company? am i ordering from overseas or… Read Full Review

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Comwales's Comment

Written on: 09/03/2016

Hello, we are sorry to see that you seem confused about the status of your order and no money has been taken yet. Please contact us with your order number and we will investigate your issue.

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★★★☆☆

“Good prices but rather slow”

Written on: 21/02/2016 by DarionBrady (1 review written)

There is no doubt about it their prices are very good, if fact the cheapest I could find on the net. However they say allow 7 days, that's working days, so if you order on a Friday as I did it actually took 10 days to arrive. So if you need something quick don't use them, if times not important to you then go ahead you won't be disappointed in the product… Read Full Review

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★★★★★

“Happy with purchase”

Written on: 12/02/2016 by clBuchanan64 (1 review written)

Item arrived within 48 hours and within the 1 hour window we were advised of. Would certainly use Comwales again if they had what I was looking for… Read Full Review

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★★★☆☆

“Very slow dispatch, otherwise fine”

Written on: 27/01/2016 by chickendippers (10 reviews written)

Fortunately for me on this occasion price was a more important consideration than speed; ComWales were the cheapest vendor of the component I required. 7 days after making payment via PayPal I received a dispatch notice with a DPD tracking number. So goods were received 8 days after ordering. Receiving delivery via DPD was a delight as always. Otherwise no complaints. … Read Full Review

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★★★★★

“My favourite dolce gusto pods ”

Written on: 13/11/2015 by 153McClanahan (1 review written)

My favourite dolce gusto pods that aren't usually available in the uk. I will be stocking up… Read Full Review

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★☆☆☆☆

“Utterly dreadful service”

Written on: 22/10/2015 by AnnaFC (1 review written)

My instant bank transfer payment for a printer was made 7 days ago yet (despite repeated requests) I have still not even received confirmation of despatch. "Admin" informed me that my order would be processed when my payment was allocated to it but I still don't know after a whole week if that has happened. On the other hand they also told me if I didn't like the speed of their service they would cancel my order and return the money that day - very strange they could find the payment to refund… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/06/2015 by tmDobson33 (1 review written)

Item arrived broken, I mailed them but they dont respond to emails, you are not able to call them as they put you on hold for 5 minutes and then it goes to answering machine… Read Full Review

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★★★★☆

“Arrived rather slowly”

Written on: 04/04/2015 by msHutchinson53 (1 review written)

Ordered on 23rd March. Tracking details show that Royal Mail received "pre-advice" on 31st March, received the package 0800ish on 1st April, delivered to me on 2nd April. Well done Royal Mail! COMWALES seem rather slow internally. At least it reached me 8-} Product as requested so that was OK. … Read Full Review

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