Comwales Reviews - www.comwales.co.uk

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★★★★☆
3.5 / 5
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Latest Reviews

★★★☆☆

“Very slow dispatch, otherwise fine”

Written on: 27/01/2016 by chickendippers (10 reviews written)

Fortunately for me on this occasion price was a more important consideration than speed; ComWales were the cheapest vendor of the component I required. 7 days after making payment via PayPal I received a dispatch notice with a DPD tracking number. So goods were received 8 days after ordering. Receiving delivery via DPD was a delight as always. Otherwise no complaints. … Read Full Review

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★★★★★

“My favourite dolce gusto pods ”

Written on: 13/11/2015 by 153McClanahan (1 review written)

My favourite dolce gusto pods that aren't usually available in the uk. I will be stocking up… Read Full Review

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★☆☆☆☆

“Utterly dreadful service”

Written on: 22/10/2015 by AnnaFC (1 review written)

My instant bank transfer payment for a printer was made 7 days ago yet (despite repeated requests) I have still not even received confirmation of despatch. "Admin" informed me that my order would be processed when my payment was allocated to it but I still don't know after a whole week if that has happened. On the other hand they also told me if I didn't like the speed of their service they would cancel my order and return the money that day - very strange they could find the payment to refund… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 30/06/2015 by tmDobson33 (1 review written)

Item arrived broken, I mailed them but they dont respond to emails, you are not able to call them as they put you on hold for 5 minutes and then it goes to answering machine… Read Full Review

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★★★★☆

“Arrived rather slowly”

Written on: 04/04/2015 by msHutchinson53 (1 review written)

Ordered on 23rd March. Tracking details show that Royal Mail received "pre-advice" on 31st March, received the package 0800ish on 1st April, delivered to me on 2nd April. Well done Royal Mail! COMWALES seem rather slow internally. At least it reached me 8-} Product as requested so that was OK. … Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 24/02/2015 by Mksd (1 review written)

Recent purchase did not turn up.Several telephone calls made to COMWALES, sometimes telephone call does not get answered and if answered they just fob you off by telling you someone will call back. Very poor customer service, rude and they will constantly lie to you. Awaiting for a refund for nearly 4 weeks and they are just making excuses and also lying blindly. I have emails to prove how bad they are contradicting their statements. Legal actions will now be taken to recover my money which… Read Full Review

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★☆☆☆☆

“Worst online store EVER. ”

Written on: 23/01/2015 by Nalag (1 review written)

No choice of delivery method .Item not yet delivered after 7 days. If you call to complain their answer is to put the phone down on you. Call back and they do not care. Pay a bit more an go somewhere else. No customer service at all. Rude people on the telephone… Read Full Review

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★★★★☆

“Excellent online shopping”

Written on: 18/09/2014 by Dobson469 (1 review written)

Excellent online shopping. Needed a decent grill / BBQ. Trudged up and down the high street and out if town. Finally found one I wanted, but ouch pricey. Jumped online and found it at a great price on comwales… Read Full Review

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★★★★☆

“Delivery time a bit disappointing”

Written on: 18/09/2014 by Dobson469 (1 review written)

Item was great. Website amazing choice's. Ordering easy. Delivery charge reasonable. Delivery time disappointing… Read Full Review

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★★★★★

“Braun oxy jet”

Written on: 15/09/2014

Wow this blast between your teeth leaving them great much better than flossing. I could not find this model in the uk and was a bit cautious over the price seemed too goof to be true. I rang them up and made some other checks before ordering. They said they don't take orders over the phone for security so ousted the credit card option on the PayPal part of their site. After 5 days my item turned up well packaged new and sealed… Read Full Review

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★★★★☆

“Toshiba i3”

Written on: 13/09/2014

Just took delivery of my net laptop was a bit apprehensive of buying a used one but it's got a guarantee. Booted it it and it's all setup ready to go the unit is spotless and as new so bargin… Read Full Review

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★☆☆☆☆

“Terrible. Item not delivered and no contact”

Written on: 09/09/2014 by Fournier496 (1 review written)

I chose comwales because they were cheap. And I'm in Wales, it seemed a good choice and mostly the reviews were OK. Well 9 days later I have no item, no contact from the company, despite emailing them and trying to call them. I was fobbed off on the phone and promised a call back which did not happen. My order has not changed from 'pre authorised' and after speaking to paypal, it is clear they haven't even bothered to accept the payment yet. I am in the process of trying to get paypal to cancel… Read Full Review

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Comwales's Comment

Written on: 24/01/2015

We are sorry that we did not take the money from you for your order. our engineers have resolved your error. Please contact us for free shipping on any future orders or a discount in-store for the inconvenience.

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Nalag's Comment

Written on: 24/01/2015

Note that ComWales calls it the customers error.Nice one.

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★★★★☆

“Ipad repair”

Written on: 16/08/2014

I needed my ipad screen battery and charging port repaired Comwales too two weeks but sorted all good as new for £120! cheaper than a new one… Read Full Review

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★★★★★

“Bought epson from ITJ I was sent to these guys for repair”

Written on: 14/08/2014 by Tyler409 (1 review written)

Bought a multifunction from ITJ and it stopped printing due to the rubbish cartridges they supplied. After many calls ITJ and epson sent me to comwales to ask for a repair. They fixed it same day and it did not cost me a penny plus they are well cheap on the inks so I know where I'm off when they run out… Read Full Review

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★★★★★

“Improved”

Written on: 14/08/2014 by Bransonk56 (1 review written)

This is My second purchase. My first was late with bad communication, but as I wasn't in a rush to get this coffee maker and this was the best price around I decided to give them another go. They surpassed my expectations, I was kept up to date on the progress from start to finish and I received the machine in under a week as expected. If they keep this up I will be a regular customer… Read Full Review

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★★★★☆

“Thomas wet dry vac”

Written on: 14/08/2014

Was a bit suspicious due to the price but the vac turned up new and complete in a few days all good would use again… Read Full Review

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★★★★★

“Speediest and best price in Cardiff ”

Written on: 14/08/2014 by ypRhodes449 (1 review written)

I ordered my Braun juicer at a fantastic price and I had it within a day… Read Full Review

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★☆☆☆☆

“Will not accept orders unless you meet "secret" criteria”

Written on: 25/04/2014 by MElectronicBuyer (1 review written)

I travel abroad for work, I have limited time to order products that I might like to spend my $ on. I tried to order a product whilst in a European office of mine, they declined it by automated email for "security". The first guy I spoke to didn't have a clue, just kept going on about "failing security checks". I had to phone them back to get an answer as they never sent a promised email. Apparently as I am "disguising my IP by using a VPN", errrmmmmm, I am on a company system, that's the… Read Full Review

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★★★★★

“Good products”

Written on: 17/03/2014 by Neveah151 (1 review written)

Order arrived as promised. My new coffee machine works very well. Second item bought from them… Read Full Review

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★★★★★

“Excellent pricing and customer services”

Written on: 07/03/2014 by Scott329 (1 review written)

I have used comwales before with no issues as their pricing is excellent. My recent order however had a problem it was out of stock. But comwales informed me of this immediately and refunded me straight away. Things like this happen I get that so I am judging them on how quickly they delay with it. I will not hesitate to use them again :)… Read Full Review

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