Be Warned

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★★★★☆
3.7
70.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

cfSerrano261's review of Computer Planet www.computerplanet.co.uk

“Be Warned”

★★☆☆☆

written by cfSerrano261 on 29/09/2016

Firstly...The majority of these 5 star reviews seem suspiciously similar, just putting that out there.

After sales is a joke. Don't try and ring because literally no one will answer the phone in the technical department. I ordered a £2300 PC and the motherboard went bang. They picked it up very quickly and then...nothing. No updates, no confirmation they'd received it. The only way to check is by logging into the customer area and seeing if anythign has been inputted in there.

I finally contacted them after quoting 7 days for a repair and it was close to 14. Once again, had to go through the web chat as no one was answering the phones, I'm told a few more days. My computer has now been is the 'Despatch Queue for two days, seemingly no closer to actually being despatched.

  • £2300

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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