Bit slow. closed phones in december?!?!

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  • Customer Service

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marko20's review of Computer Planet www.computerplanet.co.uk

★★★☆☆

“Bit slow. closed phones in december?!?!”

Written on: 03/01/2014 by marko20 (1 review written)

I googled PC build and this company caught my eye. They seem very professional and I must admit the final product is impressive. Took quite a long time to get here but I suppose it was December. Cant understand why they shut their phone lines and live chat from about dec 15th though. I understand you want to get work out so its all hands on deck. But customer service should be one of your biggest priorities. And that's what let me down. I had a question and sent an email to get no reply. There's a surprise!
Two of my components weren't in stock... May be the website needs updating? seem odd not having a good stock of something you would need to make the product work. Like a garage not having fuel.
I asked for a copy of nero. Still waiting a week later but at least they emailed me with a response.
Two of the 3 free games have invalid activation codes. Just sent and email explaining this. Ill update if I ever get a reply.
I wouldn't use this company again. Ive used mesh computers before and wish id stuck with them. A lot of hassle that I don't need right now.

  • £1800

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Computerplanet's Response to marko20's Review

Written on: 17/02/2014

We are glad you are happy with the quality of the final product we supplied.

NVIDIA games promo had expired. Different game titles will have been sent to you on contacting customer service. Our phone lines close during the peak Christmas period so all staff can focus on production and customer service/tech support via livechat and email.

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Marko20's reply to Computerplanet's Comment

Written on: 17/02/2014

I get that, but customer service is big part of a company. It's what will stop me from using a company if they have no support, even if it is during peak times.

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