Trying to return faulty goods to Ballicon

Just to let anyone know, if your thinking about buying anything from this lot be aware. I bought a Loewe portable speaker
and it developed a fault. I contacted Ballicon and they were not interested at all, they said that because I had the speaker for more than 28 days I had to contact Loewe my self and arrange for a replacement. After phoning umpteen times to speak to someone at Ballicon who could help organise a replacement they just kept saying that because it was over 28 days they
didn't need to
offer a replacement.
Realising I was getting nowhere I contacted Loewe and they said Ballicon should replace the item, another call to Ballicon to explain what Loewe said Ballicon said they would sort it out and phone me back, they never did.
So I sent an email to Loewe explaining what happened and they offered to send a replacement speaker to a local Hifi shop where I live and could exchange the faulty one for a new one.
What I learned from this was to check customer reviews before buying online.
Cheers