Dreadful customer service

Aria Technology www.aria.co.uk
★★★★☆
4.3
86.0% of users recommend this
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Guest's review of Aria Technology www.aria.co.uk

“Dreadful customer service”

★☆☆☆☆

written by on 31/03/2012

Yes, it could be inexpensive (although the shipping charges are very steep) but if anything goes wrong you are in trouble.

I bought a motherboard (May 2011) that sometimes fails to boot properly. I am an advanced user (used to be a pc technician), loves spending time with computer and more or less know what I am talking about :D. Currently, all other components are working perfectly with cheap motherboard I bought as a replacement. The faulty board was sent to aria service twice, and in both cases, they failed to identify the problem, even though, the second time, I gave them precise directions what should be checked in order to reproduce the fault and sent youtube videos showing how the issue looks like. Aria states that the problem is non-existent... Even though I cannot use this component !

I am far too decent to just flog it off on ebay to unaware buyer, thus I ended up with a motherboard under warranty I cannot use, I spent extra money on shipping and I am over two months without my motherboard. It seems however I am not the only one treated like that - check Aria's forum. People are waiting for months to get the simplest thing sorted. Aria always 'try', 'investigate', 'check', 'attempt', 'pass to manager', 'will call you later today', 'speak to supplier' but it often take ages to get a solution (If they finally offer one ).

I have made the mistake and I will never do it again, so learn from mine and do your shopping elsewhere - scan. Co. Uk, ebuyer. Com, novatech. Co. Uk, cclonline. Co. Uk, amazon. Co. Uk are all much easier to deal with and usually trouble-free.

Absolute disgrace.

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