Terrible Customer service & return policy

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Zara Online - www.zara.com
★★☆☆☆
1.5
14.0% of users recommend this
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Guest's review of Zara Online - www.zara.com

“Terrible Customer service and return policy”

★☆☆☆☆

written by on 22/10/2016

Bought a dress for my grandaughter in the Houston Galleria store. When I returned to Idaho the dress was 1 size too small. I called the store for 2 days and NO ANSWER! Called online customer service and they said item would have to be exchanged in person. This is not explained or written anywhere. I live in a rural area and buy/exchange by mail option is very important to me. Operator following a script and could have cared less. BUYER BEWARE!!!!!!!

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