Zara online shopping fiasco

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Zara Online - www.zara.com
★★☆☆☆
1.5
From 244 reviews
14.0% of users recommend this

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ImmanuelJenkins18's review of Zara Online - www.zara.com

“Zara online shopping fiasco”

★☆☆☆☆

written by ImmanuelJenkins18 on 19/01/2015

I ordered 4 items on 4 Jan 2015 in the sale and paid for it. I understand there might be a delay but was surprised to receive an email from Zara stating my order would be further delayed by 48hrs dated 12 Jan due to a "traffic incident". The following day i received notification that my order had gone through but would now only be 2 x items as they other two had sold out! So what's with the "traffic incident"? I called customer care and to be fair she tried her best but couldn't cancel my items, I couldn't buy something that was "out of stock" but then saw online over the phone. Nightmare! This fiasco plus the aggressive non-refund policy they've adopted in the last year has turned what was once a shopping haven into a shopping hell! I've the debacle of trying to return the goods tomorrow in store and attempting to get my gift card re-credited...

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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