Written on: 23/06/2014 by DeangeloChristian (1 review written)
Brought a dress from Zara online and the seam came apart the first day I wore it - at an event and it was horrendous because I had to spend the afternoon with my underwear exposed. I called customer service and was told I couldn't have a replacement dress as they had sold out on line but I could have a refund - Duh they have to do that by law in the UK for faulty items. I asked if instead Zara could pay for my dress to be repaired (I really love the dress), but have waited 2 weeks now and spoken to various customer service people/managers and still got nowhere.
Do they care about their customers at all!?! I can't think of another retailer who wouldn't have made some sort of effort to make this right.
Not shopping there ever again.
As rated by our community of reviewers
" Qulaity products speedily delivered " Read More
Written by bridgetownwa
" They are an excellent company " Read More
Written by ShawnBruner
" A bumper jumper! " Read More
" Men's Cable Knit Sweater " Read More
" Good products, some were slightly misaligned, but nothing you can't... " Read More