Nil Customer Service

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

DeangeloChristian's review of Zara Online - www.zara.com

★☆☆☆☆

“Nil Customer Service”

Written on: 23/06/2014 by DeangeloChristian (1 review written)

Brought a dress from Zara online and the seam came apart the first day I wore it - at an event and it was horrendous because I had to spend the afternoon with my underwear exposed. I called customer service and was told I couldn't have a replacement dress as they had sold out on line but I could have a refund - Duh they have to do that by law in the UK for faulty items. I asked if instead Zara could pay for my dress to be repaired (I really love the dress), but have waited 2 weeks now and spoken to various customer service people/managers and still got nowhere.

Do they care about their customers at all!?! I can't think of another retailer who wouldn't have made some sort of effort to make this right.
Not shopping there ever again.

  • dress - £50

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review