They make it impossible to home return.

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Zara Online - www.zara.com
★★☆☆☆
1.5
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Beck101's review of Zara Online - www.zara.com

“They make it impossible to home return.”

★☆☆☆☆

written by Beck101 on 25/10/2013

Bought some shoes for my daughter. They were too small. Tried to return via the free home return service. It's not going well. Still no arrangement made after 3 days of request being accepted. Contacted ZARA via contact form. Reply told me to click on a link in the email. This link doesn't exist. My email stated:

Hello

We inform you that a courier will send you an e-mail within the following 24 hours to select the collection date or request a postal label. Please note that the e-mail expires in 5 working days.

In case of further queries, please contact our Customer Service through the contact form or call.

Regards,


I'm not a happy customer.Feel liked i've been conned and now have to travel a very long distance to find a store.

  • Leather Brogue Blucher £29.99 + £3.95 postage

    Goods purchased & cost

  • On time

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  • Customer Service

  • Quality of website

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