Ship to Store Option. No bueno

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Shoechick404's review of Zara Online - www.zara.com

★★☆☆☆

“Ship to Store Option. No bueno”

Written on: 18/09/2013 by Shoechick404 (1 review written)

I was excited to purchase these loafers that were $100 on ebay but I was able to find on zara website. Since I work in the evenings i opted to have my item shipped to the zara store since it only a couple miles from my house. I placed the order on 9/6/13. Received an email on the Monday 9/9 that item was being processed. Online it said item takes 3-5 days for delivery. Here it is now 9/18/13 and my package has not arrived at the Zara store. I called and was told there is no tracking number available when items are shipped to store. I went to store personally and was told that online orders normally come with their shipments on Tues and Thur. Now we have passed 2 Tuesdays and approaching 2 thursday and still no merchandise

Extremely not happy. I wouldve took my chances and had the package delivered at my home had i known

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Shoechick404's Response to Shoechick404's Review

Written on: 29/09/2013

Update. I never received item. Received a call that they were unable to track package. Offered a refund (of course) and express shipping on my next purchase Are they freaking kidding me?! What an insult? Why would I want to go through another shipping nightmare. Oh they also told me the item is no longer in stock. Just awful. Never again

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