Worst online shopping experience ever

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Zara Online - www.zara.com

★☆☆☆☆

“Worst online shopping experience ever”

Written on: 02/07/2013

I bought some items online but didn't get a confirmation order so i emailed them. They replied saying there was a glitch in the system that I should do it again. I did it again using a different card because the funds had disappeared off the first card. This time I got a confirmation email but no delivery schedule so I emailed them again. AND AGAIN another glitch in the system.

Then I tried to log into my account with them and it seems I've been kicked out. My account and my orders are non-existent. I emailed them about this and they still haven't addressed that part of my complaint.

Extremely terrible service.

If I had known would have just gone to the store to pick up the items myself instead of wasting my time in a back and forth email competition between myself and zara.com

NEVER AGAIN!!!

  • £195.90

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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