15-30 day for a refund

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Guest's review of Zara Online - www.zara.com

★★☆☆☆

“15-30 day for a refund”

Written on: 12/04/2013

I ended up buying 3 pairs of shoes on Zara.com and paid by paypal. I loved 2 out of the 3 and decided to take the other pair in for a refund. They were able to process it and gave me a receipt. I asked the store associate if the refund would be credited back to my paypal. He assured me it would within 7 days or so and I went home not thinking much of it.
I go to check my paypal 3 weeks later and still have not had the refund. I call Zara and they offered no explanation or apologies. I mentioned that if I hadn't checked my paypal, I'd have never gotten the refund. The other person on the other line rushed off the phone with a "Thanks for calling us. Expect a refund in 15-30 days."

Thats on top of the 3 weeks I've waited already.

No apologies, no explanations. Unacceptable.

  • 275

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Catbag's Comment

Written on: 13/04/2013

I purchased shoes with a debit card in store and returned them the next day on April 1, 2013. I still have not received a refund back to my debit and it has almost been 2 weeks. Should I keep waiting?

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Jinkee's Comment

Written on: 15/04/2013

No. Go back to that store and inquire. 2 weeks is too long.

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Maxlondon's Comment

Written on: 15/04/2013

not a fair review... here you are supposed to to review zara.com ... not the paypal account.... we all know what paypal is like, just use an ordinary visa card next time.

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Jinkee's Comment

Written on: 15/04/2013

You read my review right? Obviously, you didn't.

Zara never processed the Refund. Was Paypal responsible for a refund? No. It's a form of payment like a Credit Card. So if Zara never processed the refund, it doesn't matter if I used a credit card, debit card or Paypal. They still DIDN'T process my refund. So yes, I am reviewing Zara.com

Also, I've never had any issues with Paypal.

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