Thankfully lucky.

Click here if this is your business
★★☆☆☆
1.7 / 5
20% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Zara Online - www.zara.com

★★★★★

“Thankfully lucky.”

Written on: 09/01/2013

I am a huge fan of Zara products and have always enjoyed shopping at their stores. The quality is decent and I love the style variety this brand offers. Lately, I am finding it incredibly competitive to shop at the Zara stores in my area and often not finding the products in my size. So I decided to turn to their online store. Especially during the sale period, I have no luck at finding what I want in my size at the physical storsz.

I was very skeptical, having read the unfortunate experiences shared on this forum but decided to give it a try. Each time I placed orders, I tracked my credit card records like a hawk, to make sure that everything was going the way it should be.

In the past 6 months, I have made 4 orders in total, with the last 2 made during their recent Autumn/Winter 2012 sale. The layout of the website is very basic and easy to navigate.

My experiences have been impressive. The first 2 orders were made during regular price periods. I received emails acknowledging my order straight away, both the dispatch notice and tracking emails came the next working day. I received the correct parcels within 3 working days after placing the orders online. I paid 3,95 euros as shipping fee for each transaction, Zara claims that the orders will arrive within 3 - 5 business days. Very impressive, considering the parcels are coming to me in Germany from Spain.

The next 2 orders were over the recent sale, when they offered free shipping. These took comparatively longer than the ones before but I had expected that. My orders were placed on the 30th and 31st December 2012. Plus, Zara did provide 'warning' of orders arriving within 5-7 business days in these order confirmation emails.

Again, I received the emails confirming my order straight after placing the orders online. The dispatched emails came 3 working days after, on the 4th and 5th January; tracking notices came on the 5th and 7th January. I received both my orders today, 9th January. I felt that the order-to-delivery timing was reasonable, given that Zara must have had an increased volume of orders with their huge reductions and free shipping promotion.

My orders to-date included a wide range: from shoes to jackets to pants, for both myself and my husband. All orders were accurately and beautifully packaged in Zara cardboard boxes. I did not find any defects in the products and have not sent anything back to-date.

I still prefer to get my stuff at the Zara stores, so that I have the opportunity to try out the item and check the condition of the item before I decide. However, I remain open to getting stuff off Zara.com should I face any difficulty in getting the stuff in the physical stores. To-date, I am a contented customer of Zara.com.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review