Wool Overs USA Reviews - www.woolovers.us

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★★★★☆
4.4 / 5
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“Help…………….”

Written on: 24/09/2014

I ordered a sweater on August 19th. I doubled checked the measurements and ordered the size that was recommended for those measurements. When I received the sweater is was too big. On August 29th, I returned the sweater following the instructions that were enclosed in the mailing package. Today is September 22 and I have not heard anything from your company regarding my return. I was hesitant to order from a foreign company but I thought that following your suggestion of measuring carefully… Read Full Review

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“Hedache”

Written on: 22/02/2014

I liked the sweathers I had ordered, but it took about three weeks to receive them. I got charged the international transaction fees, i did not realized the company is oversea as they use american website. they should discloase this information. Two month latter I received an email confirmation for my old order. Their sistem reenter it without my knowlage. I am very unhappy to be dealing with it. The customer service is international and is in UK. So, yes I will never again order from this… Read Full Review

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“sweater is a poor cut? low quality and wrong sized -...”

Written on: 22/02/2014

sweater is a poor cut? low quality and wrong sized - not matching description on website. i have donated it. bottom line - you get what you paid for… Read Full Review

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“Nice sweaters”

Written on: 07/02/2014

Nice sweaters...delivery was two weeks late… Read Full Review

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“Delivery took too long - no response from Customer Service”

Written on: 05/02/2014

We had hoped to have the sweater in time for Christmas and it was ordered from your website rather than Amazon in hopes that that would be faster. I believe we ordered it in November, but it didn't arrive until about 10 days after Christmas. I contacted your Customer Service about it, but got no response. The recipient was very happy with the sweater though, so maybe it was worth it. … Read Full Review

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“NO customer service”

Written on: 11/10/2013

package went missing.... finally arrived 5 days late and beat to hell missed our anniversary .... have not opened... we will see its condition when my wife opens it Oct 26th on her birthday What bothered me was that I NEVER got response to THREE inquiries re order status … Read Full Review

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“recent order”

Written on: 23/03/2013

I would love to leave you a review of my order except I have yet to receive it. Still waiting!… Read Full Review

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“Questionable?????”

Written on: 12/03/2013

The ease of ordering on line was seamless. There is one problem I havent received the merchandise. Thats ok, us YANKEES are patient. Jim C… Read Full Review

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“non-receipt”

Written on: 20/02/2013

I haven't received my item yet… Read Full Review

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“Good Product, Poor, Very Poor Customer Service”

Written on: 16/02/2013 by M.V.S. (1 review written)

The product is good, a bit oversized. HOWEVER, when I received a shipment which was short one item, I was not able to receive any information about the missing item for which I have been charged. I have sent two emails so far with no acknowledgement, which is infuriating when dealing with an international company. I hope this poor review will get their customer service off their b-ms and tell me what they intend to do about the missing item… Read Full Review

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“wool overs usa”

Written on: 09/02/2013 by sage44 (1 review written)

Have not received the sweaters....Have not heard back from company reguarding their location....Poor customer service… Read Full Review

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“ladies button neck sweater”

Written on: 03/02/2013 by malvernmom (1 review written)

sweater was very thin. I have previously purchased several unisex sweaters ans was very happy with the size (small). In this case I ordered a woman's medium - the sweater is cut small and is very short. Extremely disappointed… Read Full Review

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“Customer service did not respond to many of my emails....”

Written on: 16/12/2012 by latzmon (1 review written)

Customer service did not respond to many of my emails. I got an email saying my original order didn't go through, and to reorder with a $5 discount. So I did, and then clearly there was an error because they contacted me about double orders. It was very annoying… Read Full Review

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“Careless shipping”

Written on: 03/12/2012 by Fourbelles (1 review written)

My sweater arrived in a torn package. The sweater was also damaged. The customs document was wrong. On the pkg was the return customs document.This was discovered in the USA when I went to mail a return which cost me in excess of 22. American dollars ---------driving the sweater cost up considerably. Now there is a question of wether I'll have it for the intended Christmas gift???? I did like the quality and color ( Kiltimagh ) and hopefully I will receive another in size large. The XL was… Read Full Review

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“Made in China”

Written on: 01/12/2012

Before purchasing the sweaters, I wrote an email to ask where the products were made. They responded "in Mauritius and Madagascar". But a Chinese speaking person told me that Woolovers sweaters were made in Northern China-- "Herbai province". After receiving my 3 sweaters, I feel the quality is as good as any sweaters made in China. If you like products that are made in China, this is not a bad place to shop… Read Full Review

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“Disappointment”

Written on: 13/11/2012 by bbracey (2 reviews written)

While the initial price was appealing and the appearanc of the two sweaters on the web site looked good, they were far too baggy and large for me. I had to return them and it cost me $21.00 to return my $75 order back to the UK. I am very leary to reorder from Woolovers again… Read Full Review

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“be careful if ordering from a distance”

Written on: 07/11/2012

The order arrived quickly, but disappointed with size and fabric.. The unisex sizes were large and the wool was too itchy. Be careful, if you order from the US, returns are very expensive… Read Full Review

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“Sizing is off; runs small”

Written on: 05/11/2012

I used your measurements to choose a size, however, sweater was too small for me when it arrived and it's out of my budget, to ship back for an exchange. It's too bad, because it really is a beautiful sweater. I would warn anybody ordering from the U.S. to use caution when ordering a size and have an additional 25 dollars for the item just in-case there is a size issue. I could not give a higher rating, because I can't wear the sweater and I did use the Woolover sizing chart to make the… Read Full Review

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“It's blue and made of wool”

Written on: 03/11/2012 by NANNAinUSA (1 review written)

I was very disappointed in the advertised cashmere navy vest. It is navy and wool. Does not feel soft as cashmere. It's scratchy and inferior to a product labeled cashmere in the United States. It runs small. I would not recommend this product and will not order another product from you. sfoster USA… Read Full Review

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“i did not recieved the item”

Written on: 09/10/2012

i do not like information that i get via email. every 4-5 days i receive a status of my order :"in stock" or "paid". such status does not give any information about expectation delivery date, about shipment ... the e-mail i had received just repeat the same information, and make me think that i would never receive my items… Read Full Review

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