written by rproveda on 03/03/2013
I purchased a Fisherman's Crew Sweater (large) for $42. Unfortunately for me, the sweater runs a little large and long. I liked the sweater and would love to exchange the sweater for a medium. I brought the package, as instructed, to the US Post Office and was told that it would cost approx. $25 to return the sweater. Because of this cost to return, it does not make sense to return the sweater and take a chance that the medium would fit properly.
I have dealt with Charles Thrwitt and their return policy seemed much more accommodating or at least the cost of the return was not nearly as great. When I paid the $6 shipping charge on the original sweater sent by Woolovers, I assumed that the return would cost approximately the same. Unfortunately for me, this is not the case with Woolovers.
Because of the uncertainty of sizing and the cost of return that I encountered, I rate this experience as "terrible" and cannot recommend that a friend order from Woolovers.
Sincerely,
Ron Roveda
Order ref: 1192135
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