Wool Overs Canada Reviews - www.woolovers.ca

4.5 / 5
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Wool Overs Canada - www.woolovers.ca

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“As of writing, still waiting for my order to arrive...”

Written on: 23/01/2016

I made a purchase for two cardigans on Dec 30, 2015. After my order was accepted, I received notice that my order was dispatched via Royal Air Mail (which cost me an extra $10, as there was no free shipping option) a week later on January 6th, 2016. I found out later that there was no tracking number given, nor was there any indication of the whereabouts of my order. Thus, I do not even have the possibility of tracking the whereabouts of my order. On their website, they claim that shipping… Read Full Review

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“I ordered 3 sweaters. The photo showed a woman...”

Written on: 15/01/2016 by lclafond (1 review written)

I ordered 3 sweaters. The photo showed a woman modeling but they turned out to be Unisex. When I received them they were HUGE. I took them to the post office to return for exchange. To get them there quickly it would have cost me $85. so I have had to send them the cheapest way which still cost $20. and will take 4 weeks. Allowing another 4 weeks for them to be exchanged I will be lucky to receive them by Spring and then it will be too hot to wear them. Also, it cost me $65. customs as… Read Full Review

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Written on: 06/02/2015 by mbscott (1 review written)

I ordered your lambs wool turtleneck sweaters. I measured carefully and it turns out your sweaters are much larger than the chart (by 2 inches) Moreover, the sweaters are unisex and they are not listed that way on your website. I'm a woman and the sweaters are just too big all the way around. They are made for men, not women. I have to return all four to you. I will not order again. I ordered a second guernsey sweater for my husband. The first, an extra large, was excellent. The second one… Read Full Review

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“medium is now way oversized.”

Written on: 28/01/2015 by DMAP (1 review written)

Received new sweater. It's a lot larger than previous half dozen or so sweaters I've ordered, all mediums… Read Full Review

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“Complete order did not ship”

Written on: 21/01/2015 by Stokesta476 (1 review written)

Did not receive the pilling comb we ordered. Sent email to ask why but did not get a response. It is a small item, but we paid for it, and when you add the lack of a response it makes for a poor customer experience. … Read Full Review

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“Very poor handling of returns”

Written on: 13/05/2014 by wmMcKay143 (1 review written)

Recently discovered Woolovers and had so far been pleased with products ordered. However, received one garment with a strong and unmistakable mold/mildew odour. Sent the company an email and got a reply stating that the odour was detergent residue and to hang it out to air for 5 days. Sent another message asking for further help, as there's no way that detergent would smell like biological fungus. The product wasclearly defective, but I received absolutely no further response or help. I can… Read Full Review

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“Too slow”

Written on: 09/05/2014 by 7Leslie (1 review written)

Still have not got it too slow delivery... Last time for these guys… Read Full Review

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“comment on the purchase”

Written on: 25/02/2014

I like this sweater - its very nice & warm. The only complaint I have is this: Your charge for shipping is way too much - it puts the garment in a more expensive category so the original price doesn't count any more. I live in Vancouver Canada and the chge was $14.00 Can $. I would purchase more if I didnt have such a large delivery chge… Read Full Review

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“Not worth the trouble with Canadian Customs”

Written on: 25/09/2013 by suse305 (1 review written)

With the name "Woolovers Canada" and taking into account the very low shipping costs they are offering, one would think that they have, like Gap or the like, a warehouse in Canada and there will be no trouble receiving the goods. So I ordered three items for a total of 125 Canadian Dollars, and shipping costs of C$11. I should have read the small print though. The store is in the UK and they ship across the border without a tracking number. Customs in Montreal opened my parcel and for unknown… Read Full Review

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“Company too busy to manage quality control”

Written on: 26/03/2013

Item arrived quickly & left outside my door. When booking, shows item is in stock but confirms it is for a later delivery. A good design but feels it has too much mohair/ Lincoln & feels poorly made… Read Full Review

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