Written on: 08/02/2014
Purchased from woolovers.ca because I thought it was a Canadian company - did not realize until after checkout that the sweater would be sent from the UK. The use of the .ca address was deceptive.
No problem, I thought I had made the order in plenty of time for the sweater to arrive before Christmas. It did not. Shipping was more than 14 days. Only after searching fruitlessly in my emails and contacting Woolovers directly did I learn that they do not use a shipping co. that uses shipment tracking. This was surprising as pretty well every other company I have ever bought anything from has provided me with a tracking number.
The recipient really liked her sweater, and it was very nice for the price, but I would not order from Woolovers again unless:
a) the product was shipped within Canada and,
b) the method of shipping included tracking
I'd recommend this company only because the product was of good quality, but I would give the caveat that it is a UK business and not located in Canada and they would have no way to track the package.
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