Written on: 14/06/2012
Love the sweaters that arrived today. The Canadian Border Services Agency has overcharged duty and tax on the package because they assumed the value listed on your declaration form is in Euros. Everyone I know in Canada who has ordered from woolovers.ca has experienced the same problem. It's a hassle to request the refund and it isn't immediately obvious why the duty and tax are so high. You could be missing out on repeat customers because they assume the duty and tax are prohibitive.
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