Urdress Reviews - www.urdress.co.uk

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★☆☆☆☆

“Do not buy from this site”

Written on: 02/11/2014 by AriannaAdams (1 review written)

I bought two of the same dress in two sizes, to keep one and return the other. Both dresses were miles too big. I contacted to return them. They won't accept a return, they have asked what is wrong with the dresses.... My reply nothing simply too big. I have mailed photos, but still no joy. They have taken extra money out of my account, nearly £12 more than my receipt states. I have now contacted my credit card provider, who are investigating them. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Refunds not honoured”

Written on: 03/09/2014 by uhSpears166 (1 review written)

I ordered a couple of dresses from www.urdress.co.uk, with a view of returning one of the dresses based upon best fit and complimenting my figure. Again like others I believed that the website and company were UK based. I wish I had undertaken a more comphrehensive review.. I am now stuck with a dress that does not fit, the company is offering me no return details and keep offering me 10 or 20% refund of the dress as compensation. I am gutted as I paided £250 for the two dresses and I am so… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 01/09/2014 by Vediya (1 review written)

I can't believe what I have run into with this website... I thought it was uk based and then I ordered then I read the reviews then I panicked then I received a bunch of rubbish and now I'm like :( Anyone reading this should get how gutted I feel right now for spending £103 and getting a load of rubbish Avoid this and do not buy… Read Full Review

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★☆☆☆☆

“I too did not read the reviews as I thought this was a...”

Written on: 13/06/2014 by Orlando135 (1 review written)

I too did not read the reviews as I thought this was a UK web site but it turns up that it is based in China. We ordered a prom dress that when it eventually arrived looked nothing like the picture. The dress was poorly made with shabby finishes they was 2 sizes to big. I wouldn't even give it the dog to sleep on. They took nearly £10 more out of the bank than authorised which my bank is very interested in and I have also reported them to trading standards as they use pictures from other web… Read Full Review

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★☆☆☆☆

“BEWARE!!!”

Written on: 20/12/2013

Dresses come from China and NOT from the UK. Yes, if you research their web site you can see that in one of the hidden layers of information. If you have a dispute, the only way to contact the retailer is via their web site and they will not answer you. I ordered 2 dresses totally more than £170 and have lost my money. The dresses are of poor craftsmanship...uneven bodice, disproportionate details, bulging of material...basically looks like a novice slapped something together. On top of… Read Full Review

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★☆☆☆☆

“Do NOT buy from this site!!!”

Written on: 10/12/2013

I ordered a dress for a formal ceilidh. As the standard dress sizes don't fit me properly, I paid £25 extra to get the dress custom made. The dress came on time for the event, but it was nothing like the dress in the picture on the website. It had different sleeves and completely different detailing. Also, the dress was too long AND too wide! I emailed the customer service team to inform them that I wanted to return the dress for a full refund. The reply I got was disrespectful. They told me… Read Full Review

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★☆☆☆☆

“scammers”

Written on: 20/11/2013

This is the most disappointing thing that has happened to my daughter who brought a dress for her leavers dinner. You are ridiculous… Read Full Review

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★☆☆☆☆

“UhOh”

Written on: 14/11/2013

Here is a copy of an email I have just sent to this 'company' I suggest everyone complains about them to the Office Of Fair Trading and Their local Ombudsman to stop them ripping off more people. This email was sent in response to one I had from them disputing the delivery address. I responded with, concerned that their website was no longer available. They responded that it was being "upgraded". This was my final response: Dear 'Undress' I am sorry but I do not believe you. If your… Read Full Review

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★☆☆☆☆

“Extremely Disappointed - do not buy from this site”

Written on: 09/11/2013

Dress I purchased was NOT as per the visual on the website - and an appauling fit even though I am a standard size 10. No response whatsover from the customer service team despite of their commitment to respond to emails within 1-3 hours. Shoddy outfit - do not buy from them… Read Full Review

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★☆☆☆☆

“Shiiiiite, unprofessional, 0 quality”

Written on: 14/10/2013

Finally got my dress after weeks, and it arrived 10% finished with loads of detail missing, material pieces hanging off, completely false advertising. Ordered a button up back and they decided to do a zip up with the buttons at the side of it. I have sent numerous messages to the customer service email and I still have had no response. Overall, I personally think my dog could make a better dress out of a carpet… Read Full Review

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★☆☆☆☆

“NOT WORTH IT”

Written on: 29/09/2013

Dress was received basically not finished - it looked nothing like it should have. The stitching was falling apart leaving gaps, and the draping panel in the front was not completed - and you could put your hand between the front panel and the other piece of the dress as it was not even sewn to each other (which it should have been otherwise you would see it every time you moved). The fabric was not cut straight or even hemmed. The panel was very obviously stitched through the middle, though it… Read Full Review

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★☆☆☆☆

“scam !!!”

Written on: 09/09/2013

I have not received my dress at all. I have sent several e- mails and not had any reply. stay away from them. I see from my credit card bill that the money has gone to china, they are not a UK company like they want us to believe… Read Full Review

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Lauren19881989's Comment

Written on: 07/10/2013

Hi! I am trying to research this for my niece who bought her deb dress from this website... Were you able to get your money back at all? Their website is now non existent.

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Chanreid's Comment

Written on: 07/10/2013

I have managed to get my money back from my credit card company. As yet i have not had any response at all from urdress despite sending several e mails.

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★☆☆☆☆

“Think Twice”

Written on: 24/07/2013

I ordered my dress 3 weeks ago now at a total cost of $240 AUD (approx.) This amount included the custom made charge and quick shipping. After many emails to this mob, they keep trying to tell me that the dress was delivered to me. When I checked the tracking number on Aust Post, it showed as being delivered to NSW not WA!. They are now saying it is not their fault!! WTF....I have just sent them a screen shot of Aust Post tracking confirmation to show them. They are telling me that it has… Read Full Review

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★☆☆☆☆

“Absolutely disgraceful!”

Written on: 16/07/2013

After reading all these reviews I realise I am not the only victim!! I ordered my dress made to measure, however to my dismay it was far too large and beyond repair. I tried to get in contact with this company (which is not based in the uk as stated in their website) to obtain a return form, with no avail! They 'begged' me to be sympathetic about the materials, labour work and wages they had to give; it was truly pathetic. They wanted to compensate 10% of the price I paid; when considering the… Read Full Review

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★☆☆☆☆

“UrDress? UrScam!”

Written on: 02/07/2013 by UrDressSCAM (1 review written)

Do not be fooled by the .co.uk domain name THIS SITE IS NOT UK BASED as they clearly state on their 'About Us' page. The site is registered to an address in China and the trademarks registered in Hong Kong. We purchased three items and none of them looked anything like advertised on the website. When we raised our dissatisfaction and were told we would have to pay for the shipping, taxes and add-ons to send them back to get a refund, once you added all of this up it was more than the price of… Read Full Review

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★☆☆☆☆

“Rubbish!”

Written on: 01/07/2013

I dont know how I can get my refund, this website is rubbish I dont recommend anyone to buy on this website… Read Full Review

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★☆☆☆☆

“What a con!!!!!!!”

Written on: 24/06/2013 by Promdressbuyer (1 review written)

What a waste of time, I ordered my daughters prom dress in February in plenty of time for July, I paid nearly £100 and as yet I have no dress, I had to claim the money back from the bank DO NOT TOUCH WITH A BARGEPOLE! It's based in china and a fake site, you'll be lucky if you do get something. Lucky for me the bank refunded me. Had to spend another £200 on another dress which was cutting it fine for the date. Don't waste any money on this Site … Read Full Review

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Jamillia's Response to Promdressbuyer's Review

Written on: 29/06/2013

it is waste of time, I dont recommend any one to buy on the website as if you are not satisfied with the dresses you will suffer to get you are refund!! do not buy on this website dont waste money on this website. I am still struggle to get my refund.

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★☆☆☆☆

“Bad company”

Written on: 21/06/2013

They lie on the website, no contact number, I still haven't recieved my daughters prom dress after waiting ages, no tracking number was given, they mislead you by making you think they are uk based. I now have to buy my daughter another prom dress. They have now changed their email address so I have no hope of any contact so I'm going through the bank to get my refund. Please do not use this website as I was too late and read all the poor reviews after purchasing the dress… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS WEBSITE”

Written on: 17/06/2013 by Susan10123 (1 review written)

This company is not based in the UK, contrary to rubbish on the website. We ordered my daughter's prom dress (£116.00), which came from Shanghai with no delivery information whatsoever. I have now spent 3 weeks trying to get through to them to find out how i return the dress as the sizing is quite ridiculous and is too small. The latest email, written in broken English, offers a 10% refund and keep the dress. Do NOT buy from this website… Read Full Review

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★☆☆☆☆

“UR DRESS Company is Rubbish”

Written on: 13/06/2013 by snisbet (1 review written)

I ordered a dress for my daughters prom and paid extra postage to guarantee delivery within 18 days. The dress did not arrive within this time limit. Trying to make contact with this company was an absolute joke, many hours later I eventually was able to make contact with someone through their chatline and explained that the dress had not arrived and they assured me the dress had been dispatched but they could not give me a tracking number but they would email or call me back within 12 hours to… Read Full Review

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