Urdress Reviews - www.urdress.co.uk

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★☆☆☆☆
1.5 / 5
9% of users recommend this
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★☆☆☆☆

“Do not buy from this website!!!!”

Written on: 03/04/2013

I bought a dress from this website in February 2013. The dress online looked stunning and it cost £94. I also paid a further £25 for specific measurements as i am petite and then delivery cost me another £15. When i received the dress i was so excited but when i opened the package, it wasn't half as nice as it looked online. It was flailing, and the dress didn't even fit properly even though i gave them specific measurements!! I tried emailing them to return this item and so far they… Read Full Review

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Razzababe's Comment

Written on: 21/05/2013

contact trading standards!, you have rights as a customer, I have already ordered my dress and as I am a police officer it better be fit for purpose as in the picture, if enough of you complain they will have the site shut down...

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★☆☆☆☆

“DO NOT ORDER FROM THIS WEBSITE!”

Written on: 28/03/2013

I ordered a dress for prom on this website, it costed £133 and the picture of the dress looked beautiful. After having waited a whole month the dress arrived, it was a total fake copy of the original picture. The dress lacked quality to different levels. I had realised I had walked my self into this one as the company was based in china and then shipped to the UK. I was very upset, after contacting them they didn't reply to certain emails and said I could only have £15 back. Looking into it I… Read Full Review

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★★★★☆

“pleasantly surprised!”

Written on: 28/03/2013

I was pleasantly surprised when my dress arrived today, I didn't read the reviews of this site until after I had ordered my dress so I was dreading to see what would arrive in the post. Firstly what I will say is that it was a different colour to the one on their site I thought it was a cappachino colour but it was a chocolate brown, which as it turns out is probably even better. The delivery did take 1 month but I had mine made to order so this didn't matter to me.I has been very well made and… Read Full Review

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★☆☆☆☆

“Bought a dress from this company in January thinking...”

Written on: 19/03/2013

Bought a dress from this company in January thinking it was based in the UK. When I realized orders took over a month to arrive I immediately sent them an email to cancel the order and asked for a refund. They agreed to refund me the full amount but no money ever reached my bank and I never received the dress either. So the moral of this story is PLEASE DO NOT BUY FROM THIS COMPANY. I am 100% sure I will never see that money again… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THIS COMPANY”

Written on: 14/03/2013

Ordered a prom dress from this company for my daughter, dress arrived after 28 days of waiting. when we opened the parcel it was obvious we had received a cheap imitation of the dress we ordered, for a start it was made in a completely different material to that stated on the website (polyester instead of taffeta) and to make matters worse it has not been made in the correct size. I have sent an email to the company requesting a refund but i have not received a reply and to be honest after what… Read Full Review

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★☆☆☆☆

“worst company worst customer service”

Written on: 10/03/2013 by 1972angry (1 review written)

this has to be the worst company i have ever dealt with. my wife bought 2 dresses from this company. gave them her size and when she got the dresses they not even close to the size she ordered. she took them to get altered and it cost her $485 because the dress was so badly made the dress maker had to make the dress again. we told this to the company and they said to us not problem get the dress altered and we will refund the cost. now they say only refund $310 when at first they said what ever… Read Full Review

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Saybaj's Response to 1972angry's Review

Written on: 15/03/2013

im waiting for a refund did you get any money back?

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★★★★★

“Amazing service minus the bad reviews.”

Written on: 26/11/2012 by tonitone (1 review written)

so i needed a dress for a pageant...i searched everywhere online but of course all the nice dresses are over priced. i came across www.urdress.co.uk everything on the site seemed ok, asked a few questions, where the dress is coming from, delivery time ect...after ordering i found this website saw all the reviews and started to panic. Anyway i ordered my dress on 13 nov 2012 and received it on monday 26 nov (i paid for fast delivery) My dress was very well packed in a see through wallet that… Read Full Review

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Nothappyjan69's Response to tonitone's Review

Written on: 10/02/2013

this has to be the worst company I have ever dealt with. bought 2 dress from them first dress was not the design I ordered or even the colour. plus the dress was so big I could have put 2 people in it at once. I gave them my measurements from a dress maker. the second dress was not much better. i was told to get it altered and they would refund the cost. To alter it cost me $485 and now the say we will give you $150 back. The worst company ever

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Welshguest's reply to Nothappyjan69's Comment

Written on: 12/02/2013

Do not use it. Money goes to China, not for the value agreed and emailed. Luckily my bank blocked it. DONOT USE THUS SITE

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Mollyjoyce's reply to Welshguest's Comment

Written on: 15/03/2013

Hi, i'm after ordering a dress, only checked the reviews afterwards (silly me), but it says there was an error processing my payment and that the order is 'pending'? does this mean my bank has blocked it too? Or do you know is there a way I can cancel the order before anything goes through?

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