Urdress Reviews - www.urdress.co.uk

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★☆☆☆☆
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★☆☆☆☆

“DO NOT BUY FROM THIS WEBSITE”

Written on: 17/06/2013 by Susan10123 (1 review written)

This company is not based in the UK, contrary to rubbish on the website. We ordered my daughter's prom dress (£116.00), which came from Shanghai with no delivery information whatsoever. I have now spent 3 weeks trying to get through to them to find out how i return the dress as the sizing is quite ridiculous and is too small. The latest email, written in broken English, offers a 10% refund and keep the dress. Do NOT buy from this website… Read Full Review

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★☆☆☆☆

“UR DRESS Company is Rubbish”

Written on: 13/06/2013 by snisbet (1 review written)

I ordered a dress for my daughters prom and paid extra postage to guarantee delivery within 18 days. The dress did not arrive within this time limit. Trying to make contact with this company was an absolute joke, many hours later I eventually was able to make contact with someone through their chatline and explained that the dress had not arrived and they assured me the dress had been dispatched but they could not give me a tracking number but they would email or call me back within 12 hours to… Read Full Review

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★★★☆☆

“Many problems but was plesently surprised in the end.”

Written on: 13/06/2013

I ordered a dress on the 21st or april for my prom on the 28th of june. So as you can see i ordered in plenty of time for the "24 day delivery". Well after not recieving my dress after 40 days i realised something was not right. I called the company and got through to someone who could hardly understand me and i could hardly understand them. They also didnt help me very much by only giving me the answer "we will work faster" i told them i needed the dress in two weeks so i could have the dress… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM URDRESS.CO.UK”

Written on: 13/06/2013

I ordered my prom dress, it came very fast but was to large and badly made. I have tried contacting them so many times and they are ignoring my emails! they do not leave any contact details in order for you to return your item. the 15 day deadline finishes today and I have been trying for weeks to get hold of them. DO NOT BUY FROM URDRESS.CO.UK!!!!… Read Full Review

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★☆☆☆☆

“You will NOT receive a full refund. ”

Written on: 10/06/2013

I wish I could post photographs on this site. I sent them to the company to demonstrate why I was requesting the "full refund" promised on their website. The dress fit my daughter but that was it. No shoulder straps as advertised (we could have lived with that). The slit to just above knee height was overhung by the chiffon skirt, the side seams puckered. Basically unless taken to a seamstress the dress was not wearable. I was offered a 15% refund "for the cost of the dress", threatened… Read Full Review

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★☆☆☆☆

“Absolutely terrible - URdress”

Written on: 10/06/2013

Ordered a chiffon champagne dress. When arrived a peach polyester satin dress also badly made - some detail would fall apart on first wear. Emailed company twice got no response. Chinese address so no chance in any solution to this - have put it down to a bad experience… Read Full Review

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★★★★★

“ Pleasantly surprised and pleased”

Written on: 03/06/2013 by mcintyredianne (1 review written)

I ordered a dress for my daughters prom which is on the 14th June 2013, ordered the dress on 23rd May, paid for priority order and put in my daughters sizes for a made to measure, paid via paypal, dress was delivered to me on 3rd June 2013, on reading the reviews I was dreading my daughter trying the dress on but it fits perfectly, looks exactly the same as the picture and she is really pleased with it… Read Full Review

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★☆☆☆☆

“My daughter had ordered 2 gowns from urdress.co.uk...”

Written on: 03/06/2013

My daughter had ordered 2 gowns from urdress.co.uk which were not delivered even after a month went by. They didnot respond to any of her emails. so finally I did about 5-7 live chats with them and told them I am filing a complain with actionfraudpolice. So in one of the live chats they told me the dresses have been despatched and after 10 days I recieved a parcel which was intact but badly packed and just recieved one dress of very inferior quality which cannot be worn. I again contacted them… Read Full Review

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★☆☆☆☆

“Urdress RUINED MY PROM”

Written on: 03/06/2013

First I ordered a dress in good time months before my Prom. The dress i got was all crooked and the seams were awfully ugly. So the seams and the dress was terribly done. Then the dress was to small to repair myself and the company refused to get the dress back and give me my money back. I cant even wear the dress! Then i ordered a new one, SPEIAL ORDER with my own measurements so that the dress would FIT. So I paid EXTRA for my own measurements and EXTRA for a rush order because they refused… Read Full Review

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★☆☆☆☆

“Do not buy!!! This is a copycat site and from china!!... ”

Written on: 01/06/2013 by razzababe (1 review written)

Ask yourself, if you buy abroad on the Internet should it be .com...yes but this is .co.uk... Hmmmm from china!! I have just recieved a refund via PayPal after ordering my daughters dress and reading the reviews on here wanted to cancel ASAP after ordering, 10 days later money back in my account.,, if in doubt ladies you all can do the same with your credit/debit card companies.... You will get your money back.... We need to stop these scamming innocent people because that's exactly what these… Read Full Review

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★☆☆☆☆

“rubbish do not buy”

Written on: 30/05/2013

I ordered the dress for my daughters prom, it did not arrive on time. It was a month late and I had no help off the company. The dress came via TNT, it was rolled up in a ball and was delivered in a plastic bag!!! I paid £84.00 for the dress and they paid £29.00 for it from china, I also paid £15.00 delivery. So imagine my surprise when TNT sent me a bill for £21.96 for freight. At no point on the website does it say that the dresses are imported and as I had paid for delivery I was not… Read Full Review

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★☆☆☆☆

“I am freaking out!!!! ”

Written on: 23/05/2013

Sombody please tell me somthing good about this site , I ordered my promdress on the 1st of may and it is ment to come this week!!!! But after I am reading all these reviews I am so scared it won't come!!!!!! HELP… Read Full Review

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Pomeroy86's Comment

Written on: 23/05/2013

I have also ordered a promdress from this site on the 2nd of May, and I saw the reviews afterwards. I'm scared it won't come!!! Need some help please!

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Donnastone's Comment

Written on: 26/05/2013

Sorry to tell you this but this company is very good at taking our money and really bad at fulfilling customer service. I have to say though, we ordered a size 12 for my daughters formal, received the dress approx 5 wks later even though we had ordered & paid for a rush order. The communication before receiving the dress was excellent and I though what a great company, well the dress is beautiful, only way too small, a size 10, no room for alteration, the seam allowance is 2cm. So I phone the number in the UK, a minimum of 20 times, & it is always busy, I get onto the live chat, they cant help me, give me an email, response time sometimes 2-3 days between emails, the acknowlegdge they have done the wrong thing, sent out the wrong size and after 2 wks of stalling, they will now offer me a discount on the dress of 10%. I had emails from [names removed]. All not very helpful. The IP address for the website is hosted in Brisbane Australia, ironically where I live, the website is UK (supposedly) based and the dress came from China. Look up the IP address, it gives a name and phone number. I am going to try it.

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★☆☆☆☆

“DISGUSTING-DO NOT USE!!!!!”

Written on: 21/05/2013

This website is an absolute joke - my daughter ordered a prom dress only to find a receipt from china where I would have cost a fraction of the price we paid !! The dress was nothing like the pictures the quality was so cheap and they will rip you off!! They will not give a refund - do not use his tacky site!!!!!!… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 18/05/2013 by karob (1 review written)

I ordered a dress for my daughters prom on 8th of March. With delivery it came to £79 and when my credit card bill came i noticed they had taken £83.30. I had a bad feeling something wasnt right We waited the 37 days they advised it would take and yep you guessed it...no dress! i emailedband was told it was being made and would be here shortly. A week passed i emailed again asking when it would be here. I was told they would get on to production. I emailed several more times and found they… Read Full Review

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★☆☆☆☆

“BEWARE DO NOT BUY !”

Written on: 08/05/2013 by soofi (1 review written)

This is an untrustworthy site. The dresses do not fit the description on the website. I bought 2 dresses totalling £200 I measured my daughters size beforehand and they are completely the wrong size, I have sent photos and an explanation as instructed on their return policy. Have sent 3 e mails and now have tried to ring the number which never answers.I have clearly lost my money. If you are unsure about what you have ordered on no account part with your money as you will NOT get it back! … Read Full Review

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★☆☆☆☆

“DO NOT USE THIS SITE”

Written on: 27/04/2013

No customer service, no response, no refund policy. Clothing is fake… Read Full Review

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★☆☆☆☆

“ATTENTION”

Written on: 23/04/2013

IF YOU ARE READING THESE REVIEWS AND CANT DECIDE ON WHETHER OR NOT TO PURCHASE AN ITEM FROM THEIR SITE, PLEASE READ MY REVIEW I WANT TO TELL YOU AND HELP YOU ALL FROM AVOIDING WHAT I GOT. MAY I NOTE I AM USUALLY ALWAYS A VERY EASY PERSON AND NEVER COMPLAIN EVEN THOUGH I AM UNHAPPY, BUT THIS TIME I AM APPALLED SO HERE IS MY REVIEW: I purchased a dress from their site for my school ball and was VERY unsatisfied with it, I really do not recommend this site to anyone. 1. Like others have stated… Read Full Review

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Kamisha's Comment

Written on: 05/06/2013

Have you still not been able to refund it ?

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★☆☆☆☆

“****DO NOT ORDER FROM THIS WEBSITE****”

Written on: 17/04/2013

It is not a UK website, like you are led to believe. You only realise this when you place the order and the delivery takes so long. You will recieve the dress, but be aware that they are copies and can look nothing like the picture. They are made in China and you will recieve no paperwork in the parcel. Despite what their website says about customer satisfaction and that they will refund you within 15 days, this is TOTALLY UNTRUE. I have been trying to get my money back for 2 weeks and keep… Read Full Review

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★☆☆☆☆

“Would not recommend.”

Written on: 15/04/2013

I bought this dress after reading the reviews. I received the dress today and it doesn't look like the one in the website. The quality of the material is cheap and some of the beading is hanging off. They sent the dress to me in a plastic bag with nothing else, not even a receipt of purchase. I ordered the dress according to the measurements on the website and they are not the same as what they sent me. My event is in a week so do not have time to buy another. Please do not buy from this… Read Full Review

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★★★★★

“Very pleased costumer!”

Written on: 10/04/2013

I'm so pleased with my dress, it's exactly according to the picture and as I had imagined it to be. I ordered the "Princess Floor-length V-neck White Dress" in size 6 and the color "sky blue", both size and color is perfect. Good costumer service and very fast delivery (even though I live in Sweden). I highly recommend this site!… Read Full Review

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Pomeroy86's Comment

Written on: 22/05/2013

Hi, I have ordered a dress from this site and I wonder how long it toke for your dress to get to you? I live in Sweden too.

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