Cheap & nasty with a big price tag

Clairetruffleshuffle's Response to Poorclothes's Review

Written on: 28/11/2011

Hi,

Many thanks for your recent review and sincere apologies for the disappointment you feel with the t-shirts you have received from us.

Both the t-shirts you purchased are actually screen printed and not transfer prints which means the design is printed directly onto the t-shirt and ingrained deep into the fabric rather than transferred on to the surface of the fabric as with some other designs/manufacturers. The two t-shirts your daughter chose are intended to feature a distressed print, as mentioned in the description of the t-shirts on our site and also shown in the pictures so apologies if this was not as you expected when your t-shirts arrived. The idea is the t-shirts are intended to look like one of those tees you have loved, worn and washed over the years while of course being brand new.

I have checked with our Customer Service team and they have not received any recent emails or calls regarding these t-shirts and so they have not been able to advise you how to return the t-shirts to us if you so wish. We can of course arrange for a refund or exchange if you would like to return the t-shirts to us so you are not out of pocket if you are unhappy with the t-shirts you have received. If you could please email us at [email protected] or call us on 01179 828884 we will be happy to talk you through our quick and easy returns process.

Apologies again for the disappointment you feel with the t-shirts, have you given them to your daughter yet or were they for Christmas.? If your daughter would also prefer to return the t-shirts to us after you have shown them to her, we have actually extended our returns period to cover Christmas and so you have up till 13th January 2012 if you would like to return the t-shirts to us for an exchange or a refund.

I look forward to hearing from you,

Kindest regards
Amy - TruffleShuffle Customer Service
xoxo