Very Dissapointed

Clairetruffleshuffle's Comment

Written on: 18/11/2011

Hey there,

Thanks for your feedback and so sorry to hear you were disappointed with your order from us.

When it comes to sizing, because we source our tees and hoodies from a huge range of suppliers and brands, unfortunately the fit can vary from product to product depending on who makes it which can be very frustrating for us too. We do however provide custom size guides for each product on each product page so that our customers can see exactly which size in each individual product would be right for them. That’s why you’ll sometimes see a 10-12 being described as L-Xl on the tees which run smaller than usual but rest assured, that’s the exception rather than the rule.

We have also now introduced our own range of tees under the TruffleShuffle brand which we have used customer feedback to size – they’re definitely with checking out as they consistently receive great reviews!

In terms of our returns policy – because we don’t get a huge amount of returns, this year we’ve been focused on keeping our delivery costs as low as possible as that was the feedback we received when we asked customers what changes they wanted us to make to our offering. We will however be reviewing our returns policy next year for sure though so will definitely bear your feedback in mind and see what we can do.

Sincere apologies again for the disappointment – we’d really like the chance to persuade you to try shopping with us again in the future so if you could send an email to [email protected] with review centre as the subject, we will get back to you personally as well.

Best wishes,

TruffleShuffle Customer Services xoxo