Poor quality not fit for purpose

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Guest's review of Trekwear - www.trekwear.co.uk

★☆☆☆☆

“Poor quality not fit for purpose”

Written on: 02/10/2013

Purchased my son some school shoes, which lasted only 3 weeks!!!!!!, when I phoned customer service I was told I shouldn't have brought my son cheap school shoes and that he was probably playing football and running about in them too much!!!!! so I shouldn't expect them to last!!. Do they expect 8 year old boys to sit still and not run around on the playground?
She said I could send them back for them to look at, but at my expense. And they would only replace them if there was a manufacturing problem. This would leave my son without school shoes for a week. The customer services lady then said "I am sure you have a spare pair!!!!!!" does she not understand people are on a budget?
Rant over!!!
The person I spoke to was rude and unhelpful and I will not be using this company again.

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