Tidebuy Reviews - www.tidebuy.com

★★★★☆
4.4 / 5
From 6 reviews
86% of users recommend this
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★☆☆☆☆

“Five Star Fakes”

Written on: 16/05/2014 by Amanda_Williams (6 reviews written)

Check out the FIVE STAR reviews below. ALL FAKE. I wish I could give zero stars as that's what they deserve. My sister made the mistake of buying her wedding dress from Tidebuy and it was a disaster. A cheap badly made rip off with poor sewing and cheap fabric and plastic beads. Thankfully she still had three months to find a replacement so it ended up costing her hundreds of $$$ more than she had wanted to spend. Before buying my dress I did a lot of research and found out that Tidebuy.com… Read Full Review

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★☆☆☆☆

“Tide Buy SUCKS”

Written on: 22/04/2014 by 3Munn (1 review written)

I ordered a dress for my end of the year formal and was so excited when it was delivered to me, until I took it out and tried it on... It was too big EVERYWHERE. And when I was ordering my dress, I used their size chart so it would fit me, I had to order a size 10 to fit my bust but the waist would be a bit big, but nothing you can't alter. But it it huge on me, even the built in bra. I messaged them and asked if I could exchange for a size 6 and told them everything and said their size chart… Read Full Review

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★☆☆☆☆

“They are frauds!!”

Written on: 16/10/2013

My dresses were too small and they were two weeks late although I ordered three weeks in advance. I had to scramble at the last minute to get an outfit. Then they refused to refund or exchange.I would never ever order from them again!!!!… Read Full Review

Tidebuy's Comment

Written on: 28/11/2013


Dear customer,
Firstly, thank you very much for your shopping with tidebuy, which has been honestly trading wedding dress, women fashion for years.
We want to give you our most sincere apologies for not meeting your expectations . Please contact us with your order number.
Office Hours : Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

sincerely and regards
tidebuy service team

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★☆☆☆☆

“Worst service ever! Don't buy from them.”

Written on: 19/06/2013 by jalowe1234 (1 review written)

I have lots of problems with this company. 1/ They didn't finish my dress till I emailed them 3 times to ask them to hurry, took 22 days to finish. Dress came 2.5 days before my wedding day. 2/ Name of the dress is half sleeve, I gave them measurement for half sleeve. But I also noticed they asked for arm length measurement in their own measuring guide below the dress info. So I gave them the arm length measurement as well. They made it long sleeve for me! I never asked them to change it to… Read Full Review

Tidebuy's Response to jalowe1234's Review

Written on: 28/11/2013


Dear customer,
Firstly, thank you very much for your shopping with tidebuy, which has been honestly trading wedding dress, women fashion for years.
We want to give you our most sincere apologies for not meeting your expectations .As a member of tidebuy team, I feel so sorry for what you have described.Please contact us with your order number.
Office Hours : Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

sincerely and regards
tidebuy service team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Non-Existent Company Service and Poor Product”

Written on: 15/05/2013

If anyone's ever considered buying from an international reseller called "Tidebuy", I warn you to avoid this company. There's no customer service and the web site is really fishy (erratic reloads, timers, and questionable in nature and grammar). I bought a dress from them, thinking the reviews were positive and legitimate. Everyone had something nice to say. When I received the dress, it was not only incorrectly designed, it was poorly made. I've asked for a refund as well as coverage for the… Read Full Review

Tidebuy's Comment

Written on: 28/11/2013


Dear customer,
Firstly, thank you very much for your shopping with tidebuy, which has been honestly trading wedding dress, women fashion for years.
We want to give you our most sincere apologies for not meeting your expectations . Recently, tidebuy was blamed about the customer service, I am so sorry for it. Tidebuy team has been tried to improve.But now customer satisfaction really comes to top priority . Please contact us with your order number.
Office Hours : Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

sincerely and regards
tidebuy service team

Reply to this comment

Erikabydesign's Comment

Written on: 28/11/2013

Dear Tidebuy Service Team, it has long been past the time for reparations and apologies. I have taken the dress to a dressmaker for alterations already and we will correct the errors ourselves at our own expense. Tidebuy will never receive a referral from me and your service will never be used again by me. Good luck in the global marketplace. It's good to hear you are trying to improve your customer service. I wish you well.

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Tidebuy's Comment

Written on: 29/11/2013

Hey , Erikabydesign

Please hold on. I know its bit late to get back to complaint consumers like you. On behalf of tidebuy, I do apologize for it. Let me contact tidebuy sales department for your order information , to see if there is something we could be going to do to make up . Please please do give back to me your order number, after that tidebuy people will contact you back for a timely solution.

waiting for your response

tidebuy service team

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★☆☆☆☆

“Never risk it again”

Written on: 16/03/2013 by Anya_C (3 reviews written)

I found Tidebuy almost a year ago and was amazed by what their site had to offer and the prices were amazing so I ordered a designer dress from them. What a big mistake. What arrived was rubbish and nothing like the picture on their web site. The sewing was bad and it had some small rips. The pictures on their site were pictures from famous designers like Jovani, La Femme, Allure and many more and Tidebuy made cheap copies of these dresses. I contacted their customer service and after weeks of… Read Full Review

Tidebuy's Response to Anya_C's Review

Written on: 28/11/2013


Dear customer,
Firstly, thank you very much for your shopping with tidebuy, which has been honestly trading wedding dress, women fashion for years.
We want to give you our most sincere apologies for not meeting your expectations . Recently, tidebuy was blamed about the customer service, I am so sorry for it. Tidebuy team has been tried to improve.But now customer satisfaction really comes to top priority . Please contact us with your order number.
Office Hours : Monday to Friday-9:30 AM to 6:30 PM (GMT +08:00)

sincerely and regards
tidebuy service team

Reply to this comment
Report this review Read 1 Comment
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