The Luggage & Bag Shop Reviews - www.theluggageandbagshop.co.uk

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★★★☆☆
2.6 / 5
5
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  • Customer Service

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Media Gallery for The Luggage and Bag Shop - www.theluggageandbagshop.co.uk

The Luggage and Bag Shop - www.theluggageandbagshop.co.uk

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Latest Reviews

★☆☆☆☆

“Do not trust”

Written on: 13/12/2015 by Rooneyzq33 (1 review written)

I placed an order with them and they took the money from my credit card very quickly. However, I have heard nothing from them. No confirmation, no dispatch notice and no bag. I have tried to contact them 5 times, twice via email, twice via contact form and once via telephone message. I have phoned several times more but it always goes straight to answerphone… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 05/09/2015 by CodyMcKenzie (1 review written)

Avoid as unreliable :(:( Poor customer service and communication, order not despatched and eventually refunded without any explanation, got let down big time as no luggage for my trip very bizarre as when you ring you can't speak to anyone whom can assist or provide information!!!… Read Full Review

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★★★★☆

“Great Service”

Written on: 09/07/2013

Overall I found the service to be very satisfactory. Goods received are as described and service was quick. Would be happy to but from them again… Read Full Review

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★★★★★

“Friendly folks”

Written on: 30/11/2012 by Giganticego (1 review written)

Having now bought a few items from the Luggage and Bag Shop, I have found them to be very good in terms of customer service. Although maybe a little too chatty on the phone, they have always been quick to respond to my unusual delivery requests and can't do enough to help. Good value too… Read Full Review

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★★☆☆☆

“GOODS NOT AS DESCRIBED”

Written on: 23/11/2012

Decided to invest in a Backpack to carry my laptop and associated bits and pieces as my old briefcase is heavy and not permitted as hand luggage by some airlines. Did the usual online research and ordered one(via PayPal) on the 23rd Oct 2012 priced at £75 and sold by The Luggage and Bag Shop (Westbay Trading – Glasgow). It took 10 days before a parcel arrived – 1st Nov 2012. Once opened it was clear that what they had sent me was another briefcase and nothing like the backpack I had… Read Full Review

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