The Alpaca Clothing Co Reviews - www.thealpacaclothingco.co.uk

★★★★★
4.9 / 5
100% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for The Alpaca Clothing Co - www.thealpacaclothingco.co.uk

The Alpaca Clothing Co - www.thealpacaclothingco.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★☆

“Very fast delivery”

Written on: 20/02/2013

I have placed two orders for Alpaca yarn and received both within 24 hours from placing the order. I am so very pleased with the wool; its softness and quality - it is beautiful, just like the animal it is provided by!! I only have one comment to make and that is, it would be really helpful to have more than one choice for postage/delivery. Although I was very impressed with the speed, it is not always affordable to pay Overnight Delivery charges, and to have a slightly cheaper alternative… Read Full Review

Report this review
★★★★☆

“Fast delivery service”

Written on: 18/02/2013

I ordered my Alpaca yarn late one afternoon and by 6pm the next day it was on my doorstep. I am very pleased with the wool; it is beautiful. It would be very helpful though if an alternative, cheaper postage rate was available, rather than only special delivery - i.e normal first class post… Read Full Review

Report this review
★★★★☆

“Very fast delivery”

Written on: 17/02/2013

I am very happy with the Alpace wool I purchased. I placed the order online quite late in the afternoon and by 6pm the following day it was on my doorstep. Seeing as it had to come quite a long way south - that was excellent. I am hoping that if I want to buy any in the future, and it is possible, that there might be some promotions on, as you have with your clothing from time to time… Read Full Review

Report this review
★★★★★

“my order”

Written on: 16/02/2013

What brilliant service, my goods were delivered the day after I ordered them, thank you!… Read Full Review

Report this review
★★★★★

“Fast and Efficient”

Written on: 16/02/2013

Website is very easy to use, as is ordering process. Chose slippers at £35,goods delivered within 3 days, excellent service… Read Full Review

Report this review
★★★★☆

“Great Service”

Written on: 14/02/2013 by Pommepete (1 review written)

I ordered a pair of trousers and they arrived soon after. Unfortunatly they were not what I ordered.So I ordered another pair and I hope they get it right this time The quality is excellent, just send what I have orered. I am still waiting for a reason they sent the wrong goods… Read Full Review

Thealpacaclothingco.co.uk's Response to Pommepete's Review

Written on: 18/02/2013

Hello Peter, My name is Katie I work with the Alpaca Clothing Co team.

I am very sorry to hear that you are not happy with your recent order from us, we had no idea that there was a problem. We are a small family run business and service is always our top priority.

Please could you tell me which trousers you received originally?

I look forward to hearing from you soon.


Kind Regards
Katie

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent quality and service.”

Written on: 29/01/2013 by ollie67 (1 review written)

I bought some alapaca slippers, socks and gloves for my mother for her birthday. The quality is great and my mum was delighted. She loves this type of wool and the warmth and comfort it gives… Read Full Review

Report this review
★★★★★

“So pleased with the service I received”

Written on: 22/01/2013

So pleased with the service I received from you as was the next day delivery. Excellent quality clothing, and I will definitely order from you again. I ordered over the telephone and the lady I spoke to her name was Katie was so very helpful and I was very impressed with the service. Thank you very much … Read Full Review

Report this review
★★★★★

“I had searched the web for Brax trousers and this...”

Written on: 21/01/2013 by Lord_Greystoke (1 review written)

I had searched the web for Brax trousers and this company had the best selection and it was easy to compare all the styles. I ordered 2 pairs and the next day had a call explaining that I had forgotten about the January discount and they would reimburse the saving. I was very pleased and then went and ordered another pair of trousers. A very professional and efficient company and I will be ordering more clothes in the future… Read Full Review

Report this review
★★★★★

“A name to remember”

Written on: 13/01/2013

I can certainly recommend buying from Alpaca as they provide quick and friendly service. I bought some jeans and a top the other day. Had to phone because I messed up the order. The lady I spoke to was so helpful, checked everything out for me and phoned back almost immediately. The clothes arrived next day as well. Best of all is that I was able to buy the top in the sale and didn't have to pay postage either because I'd spent over £100… Read Full Review

Report this review
★★★★★

“excellent service again!”

Written on: 24/12/2012 by publady (1 review written)

I have telephoned them before and they are really helpful, but this time I used their new website, easy to use, and received the trousers so quickly (amazing considering it was December) and a little gift which looks lovely on my tree. Thank you. Would use again and probably again!!… Read Full Review

Report this review
★★★★★

“ALPACA SLIPPERS !!!!!”

Written on: 20/12/2012

So soft! great bottom to the slippers and they look great. Would always reccomend to a friend… Read Full Review

Report this review
★★★★★

“Excellent service and products”

Written on: 12/12/2012 by HavanaRegular (2 reviews written)

Package arrived in double quick time and I love my order and also the little free gift which was enclosed with it. I ordered slippers (as a Christmas gift) and they look deliciously cosy. Wish you also did hot water bottle covers, since was in the market for one of those also!… Read Full Review

Report this review
★★★★★

“good product, fair price, quick delivery. Christmas...”

Written on: 05/12/2012 by awroath (1 review written)

good product, fair price, quick delivery. Christmas present so can't comment on comfort etc. quite a lot of email requests to complete the survey though… Read Full Review

Report this review
★★★★★

“Very fast delivery”

Written on: 29/11/2012 by Dave29 (1 review written)

I ordered a pair of slippers for a Christmas present. The online order was placed Tuesday afternoon, and the slippers arrived Wednesday morning. i am very impressed… Read Full Review

Report this review
★★★☆☆

“Alpaca slippers -got there in the end ”

Written on: 25/11/2012 by JayneHopton (1 review written)

I ordered a pair of alpaca slippers for a friend's birthday. First response was very promising, they were dispatched right away and looked as if they would be delivered on her actual birthday. Unfortunately things unravelled from then on. The parcel was delivered to me,not to the delivery address I requested. The response to the problem was prompt and they assured me it was a priority to fix and the slippers would be delivered by the end of the week. By the end of the following week nothing… Read Full Review

Thealpacaclothingco.co.uk's Response to JayneHopton's Review

Written on: 27/11/2012

Hi Jayne, thanks again for your order and kind comments.

I hope you are happy with the slippers and the solution that we settled upon. Apologies again.

Matt

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic service!”

Written on: 20/11/2012

I found exactly what I was looking for, ordered the slippers one day and they arrived the next. Perfect. I have already recommended this company to a relative who has also made a purchase and commented on the speed of delivery… Read Full Review

Report this review
★★★★★

“Very Speedy delivery and excellent quality”

Written on: 19/11/2012

I was very pleased with the slippers ordered on one day and received the next. Will be ordering another pair… Read Full Review

Report this review
★★★★★

“childrens red cardigan”

Written on: 13/11/2012

this is top quality and great value for money, lovely bright colours, and great fun to wear, its not the usual on the high street wear, washes well, lovely and warm, and soft… Read Full Review

Report this review
★★★★★

“Superb Service, Lovely Clothes and Delicious Coffee...”

Written on: 07/11/2012

I was searching for a particular Brax jumper for my husband and asked if one could be ordered. Katie contacted Brax, texted me and within a few days I was able to collect it. As it was a surprise gift for my husband I was over the moon - so was he! Such superb service, something often lacking from other businesses. Having purchased several items over the years I can vouch for the quality and fit. My alpaca lined knitted jackets are extremely warm. I have also sampled their delicious… Read Full Review

Report this review
overview