Appalling quality & dreadful customer service

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★★☆☆☆
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  • Customer Service

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Larsen171's review of Tall Girls www.tallgirls.co.uk

“Appalling quality and dreadful customer service”

★☆☆☆☆

written by Larsen171 on 19/01/2017

I purchased a pair of boots for £95 which had a silver trim on the heel. After 2 wears I realised the silver was not metal as I had thought but merely silver painted plastic. I phoned tall girls who seemed equally surprised at the quality of the boot and they agreed a refund. The boots were returned but now 6 weeks later they have sent the boots back to me and have said they will not refund as they are not faulty. The boots are clearly not fit for purpose as they had acknowledged on the phone when they originally told me they would refund. I also phoned them and was told they would call me back but they did not return my call

  • Boots £95.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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