Appalling service

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Morgan988's review of T Shirt Subway - www.tshirtsubway.com

★☆☆☆☆

“Appalling service”

Written on: 15/06/2013 by Morgan988 (1 review written)

I ordered a tshirt on 24th may, haven't received anything not even an email. this is way past the two weeks delivery time that is stated on the website. (22 days) the money has gone through on my bank statement on the same day i ordered but still nothing. i can't get through on the phone or email. absolutely terrible service. i used the site to get a tshirt not a refund or in this case sweet FA.

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Stephencarroll3850's Response to Morgan988's Review

Written on: 17/06/2013

You ordered with us on 22nd of May and the order was dispatched on 30th May via 1st class Royal Mail. It would seem that your order has gone astray in the post and so in accordance with our usual policy we have arranged for a replacement order to be sent immediately. We regret that you were unable to speak to anyone when you called but we acted within 22 hours of receiving your email on Saturday 15th June. We take customer satisfaction very seriously and feel your feedback is a little unfair. That said all we want is a happy customer and hopefully you will have received your order by now.

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