Worst Online Shopping Experience Ever.

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  • Customer Service

  • Quality of website

  • Value For Money

DnLy's review of Surplus and Adventure - www.surplusandadventure.com

★☆☆☆☆

“Worst Online Shopping Experience Ever.”

Written on: 08/08/2013 by DnLy (1 review written)

Ordered a pair of work shoes for my dad (who's a chef) around the start of July; item in stock and expected deliv. time of 3-5 working days. I received no confirmation email, no order ID I could track. I was left wondering whether I had actually ordered them. After calling and waiting, I decided to order from another company (Protec) which were hardly any better. I recently received the shoes ordered from S&A around the start of August; a month of no correspondence and it just appears out of no where.

I am now wondering whether they've taken the money from my account. Having emailed them 4 days ago, I have yet to receive a reply (their website quotes - guaranteed reply within 48 hours). All in all, extremely ticked off with these guys. If I could give 0 stars I would. STEER CLEAR OF SURPLUS AND ADVENTURE. You have been warned.

  • Globetrotter Safety Shoes - £29.95

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Bramblegriffin's Response to DnLy's Review

Written on: 12/08/2013

Hopefully they have not taken any money from your account. I speak as one who has money taken out of my account by this outfit and received no goods.

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