Surfdome Reviews - www.surfdome.com

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★★★☆☆
2.7 / 5
50% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★☆☆

“Suuuuper slow shipping”

Written on: 27/07/2014 by Lawrenceql406 (1 review written)

They have wide offer and resonable prices but the international shipping is just ridiculous. The stuff that I order on ebay from China and had no shipping costs came sooner than the package from Surfdome that was shipped on 14. 6. and it still hasn't arrived… Read Full Review

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★★★★★

“Great service”

Written on: 18/07/2014 by Annafanakapan (1 review written)

Very impressed with service, the web site is easy to manoeuvre and delivery postage options was ideal for me, also liked the option to have my parcel put in to a convenient place if I happened to be out. My Joules body warmer was a brilliant price and fitted perfectly. Would definitely use Surfdome again… Read Full Review

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★☆☆☆☆

“Avoid them...”

Written on: 24/06/2014 by JoelDavidson (1 review written)

Order some items and had to return some as the actual items didn't match up to the description. Sent them back via Royal Mail and then 3-4 weeks later hadn't heard back on the refund and was then told the parcel wasn't delivered or rather the 3rd vendor which they use hadn't received the parcel hence why they encourage tracking service as they confirmed they have received customer complaints on missing parcels. The outcome - they don't care as not there fault as over 14 days go to Royal Mail… Read Full Review

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★★★★★

“Quick and free delivery, great price and quality”

Written on: 17/06/2014 by jonojack86 (1 review written)

I bought a Herschel bag, it arrived within 3 working days. Very impressed with product and service. Would recommend… Read Full Review

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★☆☆☆☆

“Bad and unprofessional service. ”

Written on: 13/10/2013

Bad and unprofessional service. Very expensive for very cheap quality. will Never use them again… Read Full Review

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★★★★★

“Trunki Dinosaur Stickers”

Written on: 14/09/2013 by nannie5 (2 reviews written)

Good price, great service, quick delivery. Many thanks… Read Full Review

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★☆☆☆☆

“Delivery problems and poor customer service”

Written on: 28/08/2013

Although the website makes a commitment to speedy delivery and good service, this was certainly not my experience. I received confirmation of my order and then heard nothing more. I contacted them by telephone and they appeared to have no details of the order and then said I had not required confirmation of despatch because they didn't have my contact email (which they had already used) Staff were friendly and helpful on the phone, but no action ever came of their promises to sort the order… Read Full Review

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★☆☆☆☆

“absolutely awful!”

Written on: 28/08/2013

ordered a bikini top in a "size 12" advertised on their website, when the bikini top arrived it was an "x-small" and not a "12" as the website stated, as i was ordering the bikini because i was due to be going on holiday I did not have time to wait to send it back and wait for a bigger top, so I ordered the larger one in the mean time, which when it was sent to me, turned out to be the entirely wrong item all together, so I was then stuck with a bikini top in the wrong size and bikini bottoms I… Read Full Review

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★☆☆☆☆

“Worst online shop ever”

Written on: 02/08/2013

I ordered a board from Surfdome on a free next day delivery. Nothing was ever delivered. I waited for 3 days for the delivery as every time I phoned to check on my parcel, the staff would lie that it was on the way to be delivered the next morning. Now I am waiting for a refund which they say would be automatic, but does not show on emails yet. A waste of time… Read Full Review

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★★★★★

“Perfect Service!”

Written on: 25/06/2013 by yaya92 (1 review written)

The customer service is perfect. They are really nice, available and fast. Everything ok with the product and the delivery. I really recommend Surfdome!… Read Full Review

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★☆☆☆☆

“Customer service? Pathetic.. I'm currently in limbo”

Written on: 29/04/2013 by matty12345 (1 review written)

Ordered an item, arrived 4 days later. Perfectly fine. Sent it back for free via Collectplus as it wasn't suitable & for the next 5 days surfdome deny they had received it even though the tracking code proves they have it. I had to constantly repeat myself over & over in emails & wait days at a time for a single reply.. and that's when they even bothered too. No one would pick up the phone so couldn't speak to no one. I get an email this past Sunday saying they will exchange the item as I… Read Full Review

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★★★☆☆

“Good selection of products but tardy with despatch”

Written on: 25/01/2013 by applydapply (19 reviews written)

I have made several purchases from Surfdome. They have a pretty good range of items and the prices are reasonable. The despatch time, however, is far too slow especially as they are dealing with goods that are mostly bought for a specific purpose i.e. holiday and are possibly needed asap. The free delivery may be quoted as only a few days but factoring in the despatch time one can wait up to 10 days for delivery… Read Full Review

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