Surfdome Reviews - www.surfdome.com

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★★★☆☆
2.8 / 5
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Latest Reviews

★★★★★

“Really impressed”

Written on: 15/05/2015 by Beasley395 (1 review written)

I was buying Lacoste trainers on another site I use, they were £75, but my size wasn't available. I stumbled on surfdome.com got exact same ones doe £47.95. Bargain. Took free 2nd class delivery on Friday arrived Monday morning. Really impressed and will use them again… Read Full Review

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★★★★★

“Helpful, easy returns, good value”

Written on: 18/03/2015 by MarinaColeman (1 review written)

Very helpful when I phoned, ordering was easy and although the helmet was too small returns were free and the returns process was easy. Would definitely use again. The items was also delivered quickly… Read Full Review

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★★★★★

“Super fast and great service”

Written on: 02/03/2015 by Natasha210 (1 review written)

Ordered a surfboard from them on Tuesday and received it on Thursday at no extra cost and it shipped international to the US. Would order from them again. Even had to contact their customer service because of this to make sure this wasn't a scam website but they responded within 12 hours and gave me assurance that my tracking order was correct and that same day I received my items… Read Full Review

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★☆☆☆☆

“Very poor handling and customer service”

Written on: 08/02/2015 by drKenney373 (1 review written)

I have ordered a pair of Vans. The delivery did not take too long, however, when they arrived, it was an unwearable pair of shoes. The vans came in two different sizes, both being left feet. They also had a dirty cotton pad stuffed inside the shoe, disgusting. I don't wish to shop with a company that doesn't have their staff check the items before shipping them off, and I will not be shopping with them again. Now to get my refund...... It has been a week since sending the vans back to them and… Read Full Review

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★★★★★

“Had no problems whatsoever ”

Written on: 22/01/2015

I like many others, read the reviews for surfdome before I used them and was a but sceptical given the negative feedback they have recieved. However I decided it was worth the risk as I really wanted some ski goggles I saw on there. I went ahead and as got the free next day delivery all no problem whatsoever. There was nothing wrong with the goggles themself but I decided that actually I wanted to just get a better more expensive one instead. Given the reviews of how people said they never got… Read Full Review

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★★★★★

“Boots got to France even though I selected UK!”

Written on: 14/01/2015 by joannehunt (1 review written)

Bought some DC snowboard boots, I accidentally selected my country as UK and only realised the day after. It was free UK delivery, Surfdome quickly spotted my error and changed my delivery address for me. I was shocked when they were delivered just two days later to the alps in france. Thank you so much guys, top notch service… Read Full Review

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★★★★★

“Order...2 pairs of fit flops on the 6th jan 20015...”

Written on: 08/01/2015 by Llanfwog (1 review written)

Order...2 pairs of fit flops on the 6th jan 20015 they were here by 1pm 8th jan 20015 I was updated by email were my order was and even the drivers name ) 4 emails in all .... I'm well impressed with this service I'll be ordering again and told my friends I did read the reviews but thought I'd give them a chance..... I'm well pleased I did Great price saving on the shoes ...... Yehhh The fit flops were boxed and well packaged with bubble wrap so they wouldn't be damaged The delivery time… Read Full Review

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★☆☆☆☆

“I wish I read the reviews first!”

Written on: 06/01/2015 by MichellefromBournemouth (1 review written)

I've brought 4 pairs of boots ranging from £25 - £87.99 and I needed to return 2 due to being unsuitable, the paperwork I received for both boots was the same I contacted surfdome who quickly got back to me assuring returning them with a cover note will be fine which I did, when I got to the collect plus store both boots scanned as the same item which I queried and the store person said it will be fine and I thought no more of it until I didn't receive a refund, I chased this up with surfdome… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 05/01/2015 by Coughlin498 (1 review written)

WORST CUSTOMER SERVICE! Bought my items on the 3rd of December, waited until the 21st and they recalled my order on the 27th leaving me with no presents for my family. DO NOT BUY FROM THIS SITE… Read Full Review

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★☆☆☆☆

“Dreadful customer service ”

Written on: 02/01/2015 by McGuire346 (1 review written)

Product not as described. Cs agent agreed. Yet reluctant to swap my item for the one I should have been sent according to description. Offered me a 10% discount and ten day turn around! Dreadful… Read Full Review

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★☆☆☆☆

“THEY TAKE YOUR MONEY BUT DON'T POST ITEM.”

Written on: 17/12/2014 by MelindaSultana (1 review written)

I ordered 2 pairs of swimmers,paid for them and also paid for Fedex priority Express post to Australia.I received that day a dispach notification from Surfdome with a Fedex tracking number stating delivery will be in 4 days.I was happy.BUT,days went on and no tracking.I rang Fedex and they advised me Surfdome have not released the package for pick up yet.I rang the U.K. twice to Surfdome and the lady said she can't help but I will get a phone call in 5 minutes.They did not ring,and have still… Read Full Review

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★☆☆☆☆

“Don't expect a refund”

Written on: 12/12/2014 by ISpinks (1 review written)

If you can find what you're looking for Surfdome are fine, but if for whatever reason you need to return an item expect serious problems. A month has now gone by since I returned my item, and still Surfdome are unable to confirm whether or not they have received it - I receive alternating emails saying that either the item has been refunded (hasn't happened) or that it hasn't been received. They basically haven't got a clue, meanwhile I'm £50 down and have no idea whether to claim through… Read Full Review

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Melindasultana's Response to ISpinks's Review

Written on: 17/12/2014

GET ON THEIR FACEBOOK AND GIVE THEM HELL.THE LOYAL FOLLOWERS DESERVE TO KNOW WHAT THEY ARE DOING TO CUSTOMERS.HOPEFULLY THEY WILL LOSE A LOT OF BUSINESS.

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★★★★★

“pleasantly surprised! ”

Written on: 02/12/2014 by Tanran (1 review written)

I ordered some Hunter Wellington boots with slight trepidation as I had read the previous reviews which were not good. I decided to risk it as with the discount code 'ilovewinter' they were the cheapest I could source on the net at an amazing £51 with free delivery! I ordered on Saturday 29th November and opted for the collection service where the goods are delivered to a local store. The boots were delivered to my local news agents at the end of my road at 4.30pm on Monday 1st December! I was… Read Full Review

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Melindasultana's Response to Tanran's Review

Written on: 17/12/2014

Wow Surfdome actuall got something right.

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★☆☆☆☆

“15 days and still waiting”

Written on: 20/11/2014 by 167White (1 review written)

I ordered a hoodie from the website for my nephews birthday. Which incidentally is today. The order was confirmed as dispatched on the 3rd of November, and despite Surfdome saying it only takes 5-7 days to deliver to Italy. When after 10 days the present hadnt arrived, i sent a small gift from my home which arrived two days later. When i contacted them, they said that it can take up to 21 days to deliver and asked if i had sent the garden shed incase it was there?! they dont have: 1. proof… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Get on Surfdome Facebook and let them know big time. I am going to give them hell for ripping me off.

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★☆☆☆☆

“Communication poir”

Written on: 07/11/2014 by Ibrahimr1965 (1 review written)

Ordered and paid for next day delivery. Received text to contact them as there was a problem tried numerous times to be held in a queue for 30 mins still did not get through. Finally received text item would arrive 5 days later. Only order because next day delivery cancelled order on line still waiting for refund!!!!!… Read Full Review

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Philbradford's Comment

Written on: 20/11/2014

I ordered a pair of shoes from this company and have had a very similar experience. Although the goods were ordered at the beginning of the month they have still not been received. I contacted the company and they eventually said they would make a refund. However, they said £19.99 and not £55.99. I have contacted them again today. In my experience you should stay well clear of this company.

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Melindasultana's Comment

Written on: 17/12/2014

Google them and read their profit margins.They get their profit from being deceptive by taking your money and not sending the items.You Poms will never change.

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★★★☆☆

“Suuuuper slow shipping”

Written on: 27/07/2014 by Lawrenceql406 (1 review written)

They have wide offer and resonable prices but the international shipping is just ridiculous. The stuff that I order on ebay from China and had no shipping costs came sooner than the package from Surfdome that was shipped on 14. 6. and it still hasn't arrived… Read Full Review

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★★★★★

“Great service”

Written on: 18/07/2014 by Annafanakapan (1 review written)

Very impressed with service, the web site is easy to manoeuvre and delivery postage options was ideal for me, also liked the option to have my parcel put in to a convenient place if I happened to be out. My Joules body warmer was a brilliant price and fitted perfectly. Would definitely use Surfdome again… Read Full Review

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★☆☆☆☆

“Avoid them...”

Written on: 24/06/2014 by JoelDavidson (1 review written)

Order some items and had to return some as the actual items didn't match up to the description. Sent them back via Royal Mail and then 3-4 weeks later hadn't heard back on the refund and was then told the parcel wasn't delivered or rather the 3rd vendor which they use hadn't received the parcel hence why they encourage tracking service as they confirmed they have received customer complaints on missing parcels. The outcome - they don't care as not there fault as over 14 days go to Royal Mail… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Bombard their face book and let their followers know about this. I am not going to leave them alone.

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★★★★★

“Quick and free delivery, great price and quality”

Written on: 17/06/2014 by jonojack86 (1 review written)

I bought a Herschel bag, it arrived within 3 working days. Very impressed with product and service. Would recommend… Read Full Review

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★☆☆☆☆

“Bad and unprofessional service. ”

Written on: 13/10/2013

Bad and unprofessional service. Very expensive for very cheap quality. will Never use them again… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Let them know on their Facebook where they brag about themselves.I am not going to leave them alone till they give me my items and an expensive shipping refund.

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