Surfdome Reviews - www.surfdome.com

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★★☆☆☆
2.4 / 5
41% of users recommend this
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Latest Reviews

★☆☆☆☆

“THEY TAKE YOUR MONEY BUT DON'T POST ITEM.”

Written on: 17/12/2014 by MelindaSultana (1 review written)

I ordered 2 pairs of swimmers,paid for them and also paid for Fedex priority Express post to Australia.I received that day a dispach notification from Surfdome with a Fedex tracking number stating delivery will be in 4 days.I was happy.BUT,days went on and no tracking.I rang Fedex and they advised me Surfdome have not released the package for pick up yet.I rang the U.K. twice to Surfdome and the lady said she can't help but I will get a phone call in 5 minutes.They did not ring,and have still… Read Full Review

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★☆☆☆☆

“Don't expect a refund”

Written on: 12/12/2014 by ISpinks (1 review written)

If you can find what you're looking for Surfdome are fine, but if for whatever reason you need to return an item expect serious problems. A month has now gone by since I returned my item, and still Surfdome are unable to confirm whether or not they have received it - I receive alternating emails saying that either the item has been refunded (hasn't happened) or that it hasn't been received. They basically haven't got a clue, meanwhile I'm £50 down and have no idea whether to claim through… Read Full Review

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Melindasultana's Response to ISpinks's Review

Written on: 17/12/2014

GET ON THEIR FACEBOOK AND GIVE THEM HELL.THE LOYAL FOLLOWERS DESERVE TO KNOW WHAT THEY ARE DOING TO CUSTOMERS.HOPEFULLY THEY WILL LOSE A LOT OF BUSINESS.

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★★★★★

“pleasantly surprised! ”

Written on: 02/12/2014 by Tanran (1 review written)

I ordered some Hunter Wellington boots with slight trepidation as I had read the previous reviews which were not good. I decided to risk it as with the discount code 'ilovewinter' they were the cheapest I could source on the net at an amazing £51 with free delivery! I ordered on Saturday 29th November and opted for the collection service where the goods are delivered to a local store. The boots were delivered to my local news agents at the end of my road at 4.30pm on Monday 1st December! I was… Read Full Review

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Melindasultana's Response to Tanran's Review

Written on: 17/12/2014

Wow Surfdome actuall got something right.

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★☆☆☆☆

“15 days and still waiting”

Written on: 20/11/2014 by 167White (1 review written)

I ordered a hoodie from the website for my nephews birthday. Which incidentally is today. The order was confirmed as dispatched on the 3rd of November, and despite Surfdome saying it only takes 5-7 days to deliver to Italy. When after 10 days the present hadnt arrived, i sent a small gift from my home which arrived two days later. When i contacted them, they said that it can take up to 21 days to deliver and asked if i had sent the garden shed incase it was there?! they dont have: 1. proof… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Get on Surfdome Facebook and let them know big time. I am going to give them hell for ripping me off.

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★☆☆☆☆

“Communication poir”

Written on: 07/11/2014 by Ibrahimr1965 (1 review written)

Ordered and paid for next day delivery. Received text to contact them as there was a problem tried numerous times to be held in a queue for 30 mins still did not get through. Finally received text item would arrive 5 days later. Only order because next day delivery cancelled order on line still waiting for refund!!!!!… Read Full Review

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Philbradford's Comment

Written on: 20/11/2014

I ordered a pair of shoes from this company and have had a very similar experience. Although the goods were ordered at the beginning of the month they have still not been received. I contacted the company and they eventually said they would make a refund. However, they said £19.99 and not £55.99. I have contacted them again today. In my experience you should stay well clear of this company.

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Melindasultana's Comment

Written on: 17/12/2014

Google them and read their profit margins.They get their profit from being deceptive by taking your money and not sending the items.You Poms will never change.

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★★★☆☆

“Suuuuper slow shipping”

Written on: 27/07/2014 by Lawrenceql406 (1 review written)

They have wide offer and resonable prices but the international shipping is just ridiculous. The stuff that I order on ebay from China and had no shipping costs came sooner than the package from Surfdome that was shipped on 14. 6. and it still hasn't arrived… Read Full Review

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★★★★★

“Great service”

Written on: 18/07/2014 by Annafanakapan (1 review written)

Very impressed with service, the web site is easy to manoeuvre and delivery postage options was ideal for me, also liked the option to have my parcel put in to a convenient place if I happened to be out. My Joules body warmer was a brilliant price and fitted perfectly. Would definitely use Surfdome again… Read Full Review

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★☆☆☆☆

“Avoid them...”

Written on: 24/06/2014 by JoelDavidson (1 review written)

Order some items and had to return some as the actual items didn't match up to the description. Sent them back via Royal Mail and then 3-4 weeks later hadn't heard back on the refund and was then told the parcel wasn't delivered or rather the 3rd vendor which they use hadn't received the parcel hence why they encourage tracking service as they confirmed they have received customer complaints on missing parcels. The outcome - they don't care as not there fault as over 14 days go to Royal Mail… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Bombard their face book and let their followers know about this. I am not going to leave them alone.

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★★★★★

“Quick and free delivery, great price and quality”

Written on: 17/06/2014 by jonojack86 (1 review written)

I bought a Herschel bag, it arrived within 3 working days. Very impressed with product and service. Would recommend… Read Full Review

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★☆☆☆☆

“Bad and unprofessional service. ”

Written on: 13/10/2013

Bad and unprofessional service. Very expensive for very cheap quality. will Never use them again… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Let them know on their Facebook where they brag about themselves.I am not going to leave them alone till they give me my items and an expensive shipping refund.

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★★★★★

“Trunki Dinosaur Stickers”

Written on: 14/09/2013 by nannie5 (2 reviews written)

Good price, great service, quick delivery. Many thanks… Read Full Review

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★☆☆☆☆

“Delivery problems and poor customer service”

Written on: 28/08/2013

Although the website makes a commitment to speedy delivery and good service, this was certainly not my experience. I received confirmation of my order and then heard nothing more. I contacted them by telephone and they appeared to have no details of the order and then said I had not required confirmation of despatch because they didn't have my contact email (which they had already used) Staff were friendly and helpful on the phone, but no action ever came of their promises to sort the order… Read Full Review

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★☆☆☆☆

“absolutely awful!”

Written on: 28/08/2013

ordered a bikini top in a "size 12" advertised on their website, when the bikini top arrived it was an "x-small" and not a "12" as the website stated, as i was ordering the bikini because i was due to be going on holiday I did not have time to wait to send it back and wait for a bigger top, so I ordered the larger one in the mean time, which when it was sent to me, turned out to be the entirely wrong item all together, so I was then stuck with a bikini top in the wrong size and bikini bottoms I… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

Then chase them up REPORT THEM to the proper authorities.

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★☆☆☆☆

“Worst online shop ever”

Written on: 02/08/2013

I ordered a board from Surfdome on a free next day delivery. Nothing was ever delivered. I waited for 3 days for the delivery as every time I phoned to check on my parcel, the staff would lie that it was on the way to be delivered the next morning. Now I am waiting for a refund which they say would be automatic, but does not show on emails yet. A waste of time… Read Full Review

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Melindasultana's Comment

Written on: 17/12/2014

I would hunt them down and #### them. Report them.Read all the reviews 9/10 people are being ripped off and i'm peeved they are getting away with it.

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★★★★★

“Perfect Service!”

Written on: 25/06/2013 by yaya92 (1 review written)

The customer service is perfect. They are really nice, available and fast. Everything ok with the product and the delivery. I really recommend Surfdome!… Read Full Review

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★☆☆☆☆

“Customer service? Pathetic.. I'm currently in limbo”

Written on: 29/04/2013 by matty12345 (1 review written)

Ordered an item, arrived 4 days later. Perfectly fine. Sent it back for free via Collectplus as it wasn't suitable & for the next 5 days surfdome deny they had received it even though the tracking code proves they have it. I had to constantly repeat myself over & over in emails & wait days at a time for a single reply.. and that's when they even bothered too. No one would pick up the phone so couldn't speak to no one. I get an email this past Sunday saying they will exchange the item as I… Read Full Review

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Melindasultana's Response to matty12345's Review

Written on: 17/12/2014

Get on their Facebook and let their followers know.This place is so busy blowing smoke up it's OWN backside it's bound to choke soon.

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★★★☆☆

“Good selection of products but tardy with despatch”

Written on: 25/01/2013 by applydapply (19 reviews written)

I have made several purchases from Surfdome. They have a pretty good range of items and the prices are reasonable. The despatch time, however, is far too slow especially as they are dealing with goods that are mostly bought for a specific purpose i.e. holiday and are possibly needed asap. The free delivery may be quoted as only a few days but factoring in the despatch time one can wait up to 10 days for delivery… Read Full Review

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