Streetshirts - www.streetshirts.co.uk (Pre October 2013)

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★★★★☆
4.1
78.0% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Streetshirts went into liquidation in November 2013 and was purchased by a new owner in October 2013. 

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Latest Reviews

“AVOID!!!!!”

★☆☆☆☆

written by joel123456768 on 25/10/2013

They delayed the original dispatch date, and after assuring me on the phone of a new guaranteed delivery date I received a text message and an email confirming the items had been dispatched. When the item had not arrived I rang them to get the tracking number to find out THE ORDER HAD NOT BEEN DISPATACHED. The order now did not arrive on time so was of no use. They have agreed to refund half the cost as I gave the t shirts away to the people who had paid for them so could not return them. 2 months late and I still haven't received the refund. This company is genuinely the worst company I have dealt with, so I would strongly recommend avoiding them at all costs!!

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Kerrybutters's Response to joel123456768's Review

Written on: 13/12/2013

Agree most heartily, no wonder they have no social profile!

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“Awful customer service”

★☆☆☆☆

written by on 23/10/2013

I spent a large amount of money on an order of t-shirts. When they arrived 3 of them had major miss prints. I asked for these to be redone. When these arrived one was printed on the entirely wrong t-shirt and all 3 had the image printed at the wrong size. I then spent 12 days trying to get hold of them, emails, website submitted forms and even twitter, but they seemed determined to ignore me. Not good for a company that claims next day delivery.

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Kerrybutters's Comment

Written on: 13/12/2013

Awaiting a refund - terrible customer service and product.

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Kerrybutters's Comment

Written on: 13/12/2013

Awaiting a refund - terrible customer service and product.

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“Worst customer service I have ever come across”

★☆☆☆☆

written by on 23/10/2013

I have ued thi company on a number of occaion and have to admit that bar one colour iue the overall quality of the product have been good. aying that if omething goe wrong then the nightmare begin. The webite ha a cutomer ervice portal where iue can be raied. Then ignored and then apparently magically olved even though it han't. Like other I ordered an item, this time for someones birthday. After the 14 days the T&Cs quote for arrival I started to write to them via the portal. Lots of promises but no delivery. After a month with the birthday approaching I called them and it was agreed the order would be cancelled (as it hadnt started printing- an issue with their supplier) and a refund issued. After two weeks, five more calls and a dispute raised with PayPal I still have no refund. Oh and don't ever expect to speack to a manager(always out) and there are at least two Debbies there with the same voice!! Even after the refund was agreed they updated my order tatu a despatched, but no item delivered Its a hame cause the products are good when they arrive but twice bitten I will necver return.

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“Awful do not use”

★☆☆☆☆

written by NoVestTopForMe on 21/10/2013

I placed an order on 2 June for 6 vest tops for a hen weekend on 27 June and opted for the 40 percent off option ie 3 week delivery, being assured that they would still arrive in plenty of time. I rang on Monday 17 June to check that the order was on schedule, explaining that I needed them no later than Tuesday 25 June as we were flying to benidorm for the hen weekend on Thursday 27 June early am. I was assured that they would be dispatched the following day so relaxed and carried on with the rest of the hen arrangements. However, they still hadn't arrived by Friday 21 June so I rang again to check on their progress to be assured again that they would be dispatched that day and I would get them on time. By Tuesday 25 June still without the vest tops I rang again and was told they had been posted and told to check the records of delivery with the post office. This I did, only to be told that there was no record of the delivery. I rang back and received an apology and a promise to send out an emergency replacement order of t shirts as they did not have the vest tops in stock. By Wednesday, still not having received a thing I then had to make alternative emergency arrangements to get vest tops printed resulting in additional costs as it was last minute. Of course, the order plus the emergency order both turned up on the Thursday when we had already left for the airport. Both orders were also wrong - both of them were t shirts and all the sizes were wrong. What I don't understand is how this company thinks it's fair to either its customers or staff to lie - don't make promises you can't keep street shirts, this is the first rule of customer service. Don't be fooled by the fact that they are cheaper than other printing companies and don't let their impressive website where you can make your own designs give you the impression that they are professional.

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“DECEITFUL. AVOID.”

★☆☆☆☆

written by on 18/10/2013

Avoid this company. My experience: - I wanted a t-shirt for a charity run in mid-June of this year. - I placed an order in mid-May. - I received an email on the day of the (originally) estimated dispatch saying that they were short-staffed and there would be a delay (no timescales advised of). - I finally received a 'confirmation' of dispatch on 30.05.13, expecting 1st class delivery. - Nothing ever arrived. - I have had had several promises of a refund since. It is now October. My suspicions: They knew they would be unable to honour their delivery estimate. They waited until they thought they had to tell me (instead of being honest up front). Who knows whether they actually produced & dispatched my product or not. They are struggling as a business and trying to survive by means of deceit instead of customer honesty. I have never posted anything negatively of a company before as I understand how damaging these comments can be. However, some companies are simply not meant to be. This is one of them. Really good idea; terrible execution. Get this company out of the marketplace so that a good service can replace it.

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“No customer service at all, very poor, never again!”

★★☆☆☆

written by Emmajj on 08/10/2013

Seems like a great idea, but actually it is executed really badly. Don't pay any attention to their guarantees, they don't honour them. Whether you pay for a quick delivery time or not, you get it when feel like it. The website did not inform me of stock that they had run out of, and neither did they. I only found out after calling myself, after it had missed its delivery date. The customer service is virtually none existent. They just take your money and then don't care less. I would like to have known honest delivery times and if they had what I wanted in stock.

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“False promises, terrible management, useless cust. service”

★☆☆☆☆

written by d_aktas on 08/10/2013

It is my second time ordering from this company and never again. Even though their fabric and print quality is not bad, the way they fail at managing operations or customer service is so frustrating and misleading that they should not be in business. If you are tempted because of the false promise of a quick turnaround, walk away now. What they are effectively doing is luring you on to the website and then failing to deliver for as long as your patience will last. It has been two weeks since I placed my second order. Design was too cumbersome because of technical issues with their website. Once the payment was taken, I received no official confirmation for days - be it as a screen shot or an e-mail. It took me four days to locate a phone number to call and speak with someone since they were unashamedly sending generic e-mail responses to specific requests to no avail. That number is 0113 263 9722. They realised a long week later that none of the garments in my order were in stock for production (not even one of six different items covering adults, children, both sexes and styles). They promised to have all shipped out last week (a week past their due date). But today another five days after they should have shipped out, I found out and that they have now realised that my design may be too complicated to print and that they may have to issue me a refund. The person who should have been watching things were away and that his boss should have done it but he didn't, etc. is the tone of the customer service calls you will be making. They have not met any of the service guarantees they promote on their website and further engagement with their helpline is unbearable. I thoroughly regret the fact that I have given them a second chance and would like to warn anyone considering a smooth transaction. There are many others out there that deserve the chance.

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“DO NOT GIVE THESE FRAUDS YOUR MONEY”

★☆☆☆☆

written by ktmarwick on 07/10/2013

I used streetshirts to order a running vest for my first ever marathon back in June 2013. I was running for a good cause and wanted to run wearing a top highlighting it. I left it a little late, but still had 4 working days to spare from the estimated delivery date, so reckoned I'd be OK. I stayed up till 2am designing my perfect running top. The top never arrived, and I was very disappointed. There was no time to try anywhere else. I never got my photos of me proudly finishing the race while supporting my good cause. I felt a little mollified when Streetshirts promised they'd refund me. This was July 2013. I waited and waited and finally contacted them last week. No reply a week later. I contacted them again on Friday, still no reply. Now I see these reviews I realise that this is par for the course: this company takes your money, then doesn't deliver and doesn't refund. I believe this is a crime: theft. If I do not receive a refund soon I will explore first my options with the trading standards institute and then the police. To add insult to injury this is the worst ever company I have ever encountered for spam. A daily email promising products and service which I know now to be entirely false.

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“Genuinely very impressed”

★★★★★

written by on 20/09/2013

I usually am not one to take time to write reviews, but on this occasion I make an exemption. I was genuinely very impressed; start to finish. Creating the online design was very simple, the design function (of getting rid of the excess background/cropping) was fantastic. It was my first self design, so this was very much a prototype my end, and with the help of a voucher code the cost was very cheap. The shirt arrived very quickly, professionally packaged. The t-shirt was heavy made, quiet a generous size fitting, and the printing spot-on. I was kept up to date with despatch info. Being very happy with the service, I will most definitely be using Streetshirt again soon.

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Kerrybutters's Comment

Written on: 13/12/2013

Do you own the company, judging by many of the reviews I'm reading and my own experience, this company is shady to say the least. The customer service is appalling and the t-shirt I ordered size XL fits me at a size 8, had the lettering misspelled and the image was shocking.

Now I'm just being fobbed off with one excuse after another in order to get a refund. It would seem to me that as they have just incorporated under another trading name and given that many reviews say that they have been waiting a LONG time for a refund (6 months +) that this company is not completely on the up and up.

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“The best provider in market”

★★★★★

written by afree998 on 14/09/2013

We have ordered 200 shirts for picnic. We have sent a very complex design for those shirts.But, they did the job ,perfectly. Highly creative and best provider in market.We will use them again in future. They also shipped very fast and with good packing.We received all product ,without any single unwanted spot.

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“Worth The Money”

★★★★★

written by on 13/09/2013

When I first visited the streetshirts.co.uk, I was blown away not only by the design (especially the hot chick staring at me from my computer screen), but also that it was especially easy to navigate. What I found was the site itself offers a unique service, they let you design your own custom made t-shirts and even hoodies. There is no limit on how much or even where you can place a design on the shirt unlike other vendors.They offer the standard options that users have come to expect from any online retailer(same day shipping and discounts on bulk orders to name a few).There is an overwhelming amount of features to suit any type of personality and style, I would definitely recommend this site, it's most certainly worth the visit.

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“Awesome and Quick”

★★★★★

written by rahinmash on 12/09/2013

Awesome service. Quick, huge selection, totally willing to make your t-shirts/sweater dreams come true. Came in with a small order, wanted a particular alternative apparel eco black zip hoodie, and they were actually able to get all the sizes we wanted! (ie. XS) They offered their expertise and advice on placement of logo, fonts, etc! ALSO, they are quick in email response!

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“Hands down best store for tshirts!”

★★★★★

written by mikaj115 on 12/09/2013

I have made several purchases with Streetshirts, some mass-produced tops (which I love the humor of) and I've even ordered a few custom designed shirts for various reasons. I've added some of my artwork to them as a form of advertisement/expression. Their customer service is fantastic and I've never had an issue with shipping. For price and quality you cannot beat Streeshirts!

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“Absolutely, Positively Perfect”

★★★★★

written by dylanZED on 12/09/2013

Streetshirts is one-in-a-million! With extremely helpful staff and customer service, providing an astonishingly high-quality product at an unbeatable price, they have become my go-to for all shirt needs, regardless of the situation. Streetshirts has such a well-polished user experience from start to finish, I have literally no complaints and all the praise in the world - thank you for exceeding my expectations tenfold!

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“Great Service”

★★★★★

written by JustinTime_ on 12/09/2013

Excellent service. On-time, good quality, great price. Will use again.

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“Awesome shirts”

★★★★★

written by on 12/09/2013

Loved the shirts I ordered. I needed them quickly as u was only visiting for a wedding. The hen party ladies looked fantastic on their matching tees. Great quality and price.

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“most fun and best quality”

★★★★★

written by Ebbs on 11/09/2013

It's so much fun to create your own personal and unique design.The website makes it quick and easy to bring your ideas to life. The colors and designs are vibrant and expressive.There are no restrictions or barriers so I am free to do what I want when I want and feel free to express myself. all in all it's AWESOME.

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“The Best T Shirts”

★★★★★

written by corbancash on 11/09/2013

I have ordered tshirts from online stores before but were continually disappointed with the print quality for the price. Street Shirts has discounts available for your custom design shirts especially with orders over ten shirts. I had some questions about the process and I received a fast and helpful response. Very reasonable price and quick delivery. I was very impressed with the quality of the printed shirt.

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“Perfect T-shirts”

★★★★★

written by wilkinsonyule on 11/09/2013

The T-shirts provided by streetshirts is awesome designed and perfect for the new generation. I like those T-shirt for its color contrast and beautiful design. I just order some T-shirt. The streetshirts is the only one online T-shirt market who provide a excellent service.

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“Love our custom shirts!”

★★★★★

written by MaryKateG on 10/09/2013

I used them to design custom t-shirts for our travel soccer team and parents. Loved them! Their design tool was extremely easy to use and the shirts made our team extra unique both on the field and off! Thanks!!

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