£500 worth of Leotards never received!!!

Star Leotards - www.star-leotards.com
★★☆☆☆
1.9
24.0% of users recommend this
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Gymnastics_Shrew1's review of Star Leotards - www.star-leotards.com

“£500 worth of Leotards never received!!!”

★☆☆☆☆

written by Gymnastics_Shrew1 on 30/09/2016

I run a small gymnastics club, we had previously used Milano for our leotards but as we are such a small club we could no longer meet their new minimum order numbers, so needed to find a new supplier.
I had ordered single leotards from them previously, they were great quality and value for money and were delivered pretty fast. So when looking for a new supplier I instantly thought of them. All correspondence went through nicely and we quickly agreed on a design that wasn't too dissimilar to our original leotards.
In February 2016 I placed and order for £485 worth of leotards with a turn around period of 4 weeks maximum. This came and went with the promise each week that they were just being finished off, they would be delivered next week. 6 weeks later I contacted them again and was told that bespoke leotards can take longer - up to 3 months. To say I was upset/cross is an understatement but not wanting a break down in our dealings I played nicely. Still the same promises as previous. They then began to not reply to my emails or answer phone calls. I have been in touch with Trading Standards, Consumer Advice, the Police, everyone you can think of and followed all advice given to me. My request for a refund was turned down and I was told I would get the leotards "when they are ready". In August 2016 I tried one last attempt via Facebook messenger. I received an apology and the explanation that the purple had been left off their original fabric order from China so they had had to wait for another delivery, they were sorry and that the leotards would be with us by the end of the next working week. We are now nearly 2 months passed this and I still have nothing to show my gymnasts and even if the leotards do arrive now they will most probably not fit them anyway!
Please please please avoid this company. I have very cross parents and very sad gymnasts on my hands with no hope of me ever being able to replace their leotards and no sign of us ever receiving them!!

  • Gymnastics leotards - £485

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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