Didn't give a refund even when they were at fault

Spoiled Brat - www.spoiledbrat.co.uk
★★★☆☆
3.5
61.0% of users recommend this
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Guest's review of Spoiled Brat - www.spoiledbrat.co.uk

“Didn't give a refund even when they were at fault”

★☆☆☆☆

written by on 03/12/2016

I ordered a jacket from this company and paid £2 more than standard retail price for the jacket (£2), and £9.99 to have it delivered by Royal Mail First Class tracked.

I received the wrong jacket, and that too, 6 days late. I informed the company and opened a paypal dispute.

In the paypal dispute, they gave me a tracking number for HERMES and did not respond to any of my questions as to why it was late, and why I was sent the wrong item.


I then emailed the company for the 3rd time, who the owner then stated she had sent me an email before "and it could have gone in my SPAM box". No, I never received.

The owner then apologised and said she would refund me, and provided me with a returns label. Cleverly, the company have a "you need to upgrade this with a tracking number " as we cannot refund any items without a tracking number.


I am so disgusted with the ethics of this company and i highly warn everyone else to stay away. I thought they would have atleast refunded out of kind gesture, seeing as the mistake was THEIRS and not mine.

  • 41

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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