So Jeans Reviews - www.sojeans.co.uk

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★☆☆☆☆
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From 9 reviews
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Latest Reviews

★☆☆☆☆

“rubish”

Written on: 03/08/2014 by Mueller322 (1 review written)

very bad company, have not received my items, have not received my refund...please do not buy from them. I have lost £60… Read Full Review

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★☆☆☆☆

“not trustworthy in any way”

Written on: 17/07/2014 by fnGill369 (1 review written)

say the right things and do nothing. rubbish quality, rubbish customer service… Read Full Review

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★☆☆☆☆

“I wish wish wish I had read the other customer reviews...”

Written on: 21/12/2013

I wish wish wish I had read the other customer reviews before buying from this company. This is clearly a counterfeit organisation making false promises. £70 has been taken from my account and Yodel are telling me that the parcel was never sent. I looked on Trust Pilot and the recent reviews are just as bad. The customer service rings and rings today so obviously they have decided not to take calls as there have been so many complaints. I've sent numerous e mails bit received no response from… Read Full Review

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★☆☆☆☆

“FAKE COUNTERFEIT JEANS”

Written on: 09/12/2013

Poor quality imitation goods i.e. counterfeit. Not worth the money even at discounted prices, the jeans bear little resemblance to the originals. Inferior fabric and workmanship with laughable attempts to replicate badges and logos. This company is ripping people off. Customer service non-existent, they fob you off with lies about not being able to access computer records, staff suddenly not available to speak with you despite prior assurance that they would handle your complaint if you… Read Full Review

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★☆☆☆☆

“Customer Service terrible - don't buy from So Jeans”

Written on: 04/12/2013

No response to my messages from So Jeans when I tried to return an order. Despite sending multiple messages I'm still waiting for a response now. The So Jeans customer service manager is really bad, she gave me false information and it is difficult to understand what she's saying. Don't buy from this company - their customer service is terrible and they clearly don't care about their customers… Read Full Review

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★☆☆☆☆

“Where's My Refund!!!”

Written on: 04/12/2013 by jonesemma81 (1 review written)

I have made a few purchases from So Jeans, one of which resulted in them sending me the wrong pair. However, This review is about my latest purchase. I returned a pair of jeans on November 1st and still to this date of December 4th, I HAVE NOT RECIEVED MY REFUND!!!! I have had to mess around emailing proof of purchase, only to then find out they had in fact received the jeans, what a waste of time. Its now just me phoning all the time trying to find out where my money is. I've never been so… Read Full Review

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★☆☆☆☆

“No refunds”

Written on: 17/10/2013

I made a purchase using my credit card, which I returned. They said they were unable to refund my credit card and asked for my bank details as that was the only way to refund the money. Clearly, nobody is going to email their bank details. So, I am now £80 down and therefore I would not recommend using this site. Take a walk to House of Fraser, will save you money in the long run! I think 1 star is being generous… Read Full Review

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★☆☆☆☆

“I ordered a two pairs of jeans via SoJeans.nl in...”

Written on: 06/04/2013 by AndriesVleminckx (1 review written)

I ordered a two pairs of jeans via SoJeans.nl in december. After 4 weeks and a couple of mails I got an email saying the trousers were out of stock and I would get a refund. Now 3 months later I still am waiting for my refund, despite of a number of mails and calls to the costumer service. A lot of promises were maid but I am afraid to say this is just sad. If you are looking for a reliabel internetshop, avoid So Jeans! … Read Full Review

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★☆☆☆☆

“Don't know how they do sizes”

Written on: 04/03/2013 by Mike_Sh (0 reviews written)

Sojeans are a (French) company specialising in, yes, jeans. They seemed OK from the website and had some reasonable prices, so I ordered a pair. What a nightmare. Everywhere I've bought before does trouser sizes Waist/Inside leg. So I ordered 32/28 - they send 28/32. Returned them and they sent me a voucher code. So I carefully check on the site how they do the sizing and it definitely seems to be W/IL, so order again. They send 28/32 again! Hopeless! I give up and ask for a refund and now they… Read Full Review

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Mike_Sh's Response to Mike_Sh's Review

Written on: 18/03/2013

EDIT. After posting a similar review to that above on another site following an invite by Sojeans to review them there, I was contacted by Sojeans customer services and after some discussion they have now given me a full money refund and also a goodwill voucher, so a big thank you for that.
As a result I would now increase my rating to 2 stars - I cannot in all honesty give more as overall this was not an acceptable experience.
Apparently you can ask for a refund instead of a voucher via the website but the whole returns process defaults to a voucher and is not explained in the returns documentation, so you have to know to go and look for it. Getting a refund for a company's error by complaining on a public forum is not the way it should happen and I am sad that it had to go this way. The website has some very good features and Sojeans could do well.

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