Terrible after sales services

★★★★☆
4.3
From 1697 reviews
86.0% of users recommend this

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Cash237's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Terrible after sales services”

★☆☆☆☆

written by Cash237 on 17/09/2016

After 4 months nose pad came off and lost. Have been waiting 6 months for replacement and all I get is the same reply they are waiting for their supplier
Total waste of money buying from this company and I would not recommend them.in future I will buy from my local optician even if it is more expensive. At least I would get better service than this company.

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Service Manager Sbg's Comment

Written on: 23/09/2016

Dear Customer,

I understand your frustration that this is taking a long time and please accept my apologies for this. If you could send us a message, I will make sure our Service Manager will look into your issue to get it resolved as soon as possible.

Best regards,

John
SmartBuyGlasses

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Moggycat1's Comment

Written on: 25/09/2016

Your customer service department has been dealing with this problem and I have now totally given up of ever getting the new nose pads so I can wear the glasses.

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