TERRIBLE

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Norwoodqq300's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“TERRIBLE”

★☆☆☆☆

written by Norwoodqq300 on 16/06/2016

If you need a pair of glasses promptly, DO NOT BOTHER.

So I needed a pair of spectacles urgently having lost my old pair. Specifically chose a pair that was slightly more expensive but with the 'same day dispatch' marker on it.

2 weeks later I have had to chase up my order on numerous occassions, and have been advised on several occassions re this excuse and that excuse. Needless to say when you select the 'same day dispatch' offer, you expect it within a few days.

 
Never have I experienced such terrible service.

 
To be fair the customer service team, are nice and informative..minus one consultant who was useless..

 
Having to wait this long for a pair of spectacles that states 'same day dispatch' is just unacceptable. Lord knows how long it would take for the non 'same day dispatch' variants.

 
Anyhow, I guess I will be able to see the world again in 50 years once I receive my glasses...or not.

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 17/06/2016

Dear Customer,

I do regret to hear that it took longer for us to ship your fast shipping item and I am very sorry to learn that we didn't serve you well.

Please, rest assured that we will look into this issue and ensure an improvement will be made as soon as possible.

Please accept my sincere apologies for any inconvenience that had caused you.

Regards,

John
SmartBuyGlasses

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