Frame is slightly bent

★★★★☆
4.3
From 1697 reviews
86.0% of users recommend this

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JaliyahLake's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Frame is slightly bent”

★★★☆☆

written by JaliyahLake on 27/05/2016

The frame does not sit perfectly straight on the face. It is noticeably wonky - one eyebrow is covered completely by the frame the other is 50% above the frame.

I will need to get this fixed locally as will be too time consuming and costly to be sent back.

Otherwise the glasses are as per the picture and good quality.

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Service Manager Sbg's Comment

Written on: 27/05/2016

Dear Customer,

Thanks for your feedback.

I am very sorry to hear that the frame is bent slightly. My apologies for any inconvenience that had caused you. I will communicate with our quality control team to be more careful about this to avoid similar issue happening again.

I hope you enjoy your new glasses, should you need any further assistance, please feel free to contact our customer service.

Regards,

John
SmartBuyGlasses

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