Poor customer care

★★★★☆
4.3
From 1697 reviews
86.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

vhReeves24's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Poor customer care”

★★☆☆☆

written by vhReeves24 on 07/03/2016

My order was taking longer than what I had expected. I sent two emails to customer care with NO reply. I eventually had to phone twice.. I was very close to cancelling my order. It is a pity as the glasses are good.

  • ray ban glasses

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Service Manager Sbg's Comment

Written on: 08/03/2016

Dear Customer,

It's regretful that the shipping time for your order took longer than we expected. Usually we reply customers' emails in less than 24 hours, I assume our replies probably went to your spam folder.

To make sure we take extra good care of your purchase, would you please send your order ID to our service manager?

Best Regards,
John
SmartBuyGlasses

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