Delivery took 2.5 weeks - missed Christmas

★★★★☆
4.3
86.0% of users recommend this
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NathanaelQuinn's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Delivery took 2.5 weeks - missed Christmas”

★☆☆☆☆

written by NathanaelQuinn on 14/01/2016

I ordered a pair of sunglasses for my son for Christmas on 11th December. They were delivered on 29th December, after Christmas, 18 days later, with no apology or explanation. I wrote to complain about this, and was told that 98% of goods are delivered on time. So I was in the 2% - too bad?
Won't use them again.

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Service Manager Sbg's Comment

Written on: 14/01/2016

Dear Customer,

I do regret to hear that the delivery came after Christmas.

I can completely understand your frustration when you could not offer the present in time. I hope that your son is still happy when you gave the late gift.

Should you need any further assistance, please feel free to contact our service manager.

Sincerely,
John

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