Smart Buy Glasses - www.smartbuyglasses.co.uk Review

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

131Peterson's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“I ordered pair of Oakley Frogskins, estiomated...”

★☆☆☆☆

written by 131Peterson on 23/08/2015

I ordered pair of Oakley Frogskins, estiomated delivery 5-11 days. After 2 weeks I was informed that they are not sure but minimum additional 2 weeks is needed for my sunglasses to arrive at their distribution center. After I have informed them that i do not have that much time and that I am off for a mission and will not have delivery address for next 6 months they offered me shamefull 5% discount for another pair from their selectuion of FAST SHIPPING pairs. After I have checked those models it turned out that every available model for fast shipping is 50 pounds more than the model I ordered. Than I checked further on the net and realized that the pair of Oakley frogskins that I have ordered with SBS can be bought online for 25-30 pounds less (I usually check these things but friend told me about SBS and I simply went for it). Their customer service is as bad as their delivery and punctuality. Totally useless. at the moment I will be happy if I get my money back. I wasted my time with SBS and have no more time to order from any online stores as I am off soon. My suggestion is SKIP THIS SITE. Their prices are not competitive and they are not delivering in time nor items you have ordered.

  • Never received my things, but they took money

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 27/08/2015

Dear Customer,

Thank you for your time taken to share your experience. I am very sorry to hear about the delayed delivery. If the ordered item is not in stock then we will source it immediately from our overseas supplier.
In such case we give an estimation on how long it can take before we receive the new shipment.

Kindly contact our Service Manager with your order number, so he can look into your case and offer you a solution.

Our apologies for any inconvenience this have caused.

Best Regards,

Alison
Smartbuyglasses

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