Competitive pricing, some lack of quality control

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Competitive pricing, some lack of quality control”

★★★☆☆

written by on 26/07/2015

Pros: competitive pricing on a pair of hard-to-find Persols which I really wanted

Cons: the frame/arms were out of alignment and I had to pay to get them realigned by an optician. Smart Buy Glasses would not refund/replace as I had already gone ahead with the realignment - had to do so as needed the glasses fixed quickly for a holiday. The problem is now recurring however and I will probably have to get them realigned again and/or tightened. This is a shame for an expensive pair of glasses.

NB: I don't hold Smart Buy responsible for any deficiencies in the frame as manufactured, however they should be quality controlling their stock and their suppliers.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 27/07/2015

Dear Customer,

We regret to that the glasses are not 100% suitable for you. We appreciate your understanding that from time to time we need to adjust the frame a bit in order to have them fitted and glad to hear that the local optician were able to assist you with that.

We provide 100 Day return service if customer is not happy with the product, however, the product needs to be in it's original condition.

We appreciate your feedback, feel free to contact us if you need any further assistance. Hope you enjoy your new glasses.

Sincerely yours,
Jacob

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