Total chaos

★★★★☆
4.3
From 1697 reviews
86.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Alexus327's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Total chaos”

★☆☆☆☆

written by Alexus327 on 20/07/2015

These lenses took an age to deliver. They were coming from Italy! Nobody mentioned that and the sustomer response was rubbish.

They were not the cheapest and the fiasco of shipping them from Italy meant that I spent time and money getting them forwarded to my travel destination.

How long should it take to dleiver a box of lenses? Not 2 weeks!

Totally clueless organisation and they will never get another penny of my money.

  • Daily contact lenses

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review

Service Manager Sbg's Comment

Written on: 20/07/2015

Dear Customer,

I regret to hear that the delivery time didn't meet your expectation, in order to serve our customers in the world, we have several logistics located in Italy, USA, Hong Kong and Australia. We use courier express service to ship every of our orders in order to offer a fast delivery, if any specific issue happened to your delivery, feel free to contact our service manager and we will resolve the issue in every way we can!

Yours,
Andrea

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!