Beware of fake frames!!

★★★★☆
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Bowen83's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Beware of fake frames!!”

★☆☆☆☆

written by Bowen83 on 18/06/2015

I ordered a spare pair of Lacoste frames, seemingly identical to the ones I already own. My glasses were shipped from Hong Kong (!) and when they arrived I found that they were a different size and quality of plastic to the frames I already own. They are clearly a fake. Also the case was a different shape and size. I have tried to contact SmartBuyGlasses but have had no luck in speaking to anyone on the telephone and my emails to their customer service are ignored. My next logical step is to contact Trading Standards, which I intend to do.

  • Lacoste L2653

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Service Manager Sbg's Comment

Written on: 22/06/2015

Hi Customer,

Regarding your authenticity concern, we guarantee that they are 100% authentic, however, if customers are not happy with the product, we offer hassle free 100 - Day return for exchange/refund policy as advertised.

I am surprised to hear that you were not able to speak with our representative as our phone line has been working with no issue. We don't have any delays in replying our customers' emails either, would you mind also checking your spam folder, please kindly add our email address into your contact list to avoid that issue. If that service channel is not working for you, our live chat service can also be used.

Please be advised that we have several logistic facilities around the world located in Italy, Australia, Germany, the USA and Hong Kong. We will ship your item from one of these 5 locations depending on where the stock is located and speed of delivery.

Would you please contact our service manager with your order ID so that we can explain more details and assist you?

Yours,
SmartBuyGlasses

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