Never Again

★★★★☆
4.3
From 1697 reviews
86.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“Never Again”

★☆☆☆☆

written by on 23/01/2015

Slow, asked if address could be changed, yes, got an email confirmation,
tracking pages don't work on their website, tracking number they gave for courier was wrong, they never changed the address details. Contacts needed by my son today are sitting in a warehouse for the weekend 10 miles from the original address and 110 miles from where they are needed.

Thankfully DHL seem to be more competent and will do their utmost to get the lenses to him on Monday unlike Smart Buy Glasses.

  • Very good

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Service Manager Sbg's Comment

Written on: 27/01/2015

Dear Customer,

We regret to see that your order was shipped to the wrong address and truly apologize for the inconvenience caused. We hope that your son has received the contact lenses now.

Please contact our Service Manager for assistance or for further questions or concerns you have.

Best Regards,

Smartbuyglasses

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Igotsnakeeyes's Comment

Written on: 14/05/2015

Hi Smartbuyglasses,

Can you please share the name and contact information of the Service Manager. I have no received my order for US$153 either. It has been more than 10 business days (2 weeks) as your email last promised. The Status on my order says "Stock confirmed" but I have not seen that change or received any tracking number for my order either.

Please expedite my order and give me the name and contact of your Service Manager.

Thanks,

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