Written on: 16/05/2014
I ordered from smart buy glasses because a particular BURBERRY frame i was looking for was available on their website. Their domain was smartbuyglasses.co.in which made me believe that this is an indian website or an undian registeredbusiness however, soon after placing my order i realised that the glasses could be shipped from all over the world and after the order is placed they just source theglass from whereever it is available ehich is really time consuming and pathetic since it is not really clear on their website. Anyway, after they place the order from their end after reciving an order from us they ship it to us which usually takes 10 days after order is placed. Since i dint know that this was going to be coming from hong kong , i believe the reason for this is that burberry is cheaper there, my glares are stuck in customs and i'm facing 100's of problems.
Overall, pathetic website. I would have wanted them to disclose everyhing clearly and chances of custom problems before taking an order. On top of all that, they dont have a customer helpline number just a mail service which replies after as long as 2 days.
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Written by libmum43