Would never recommend this.

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★★★★☆
3.7 / 5
73% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

★☆☆☆☆

“Would never recommend this. ”

Written on: 16/05/2014

I ordered from smart buy glasses because a particular BURBERRY frame i was looking for was available on their website. Their domain was smartbuyglasses.co.in which made me believe that this is an indian website or an undian registeredbusiness however, soon after placing my order i realised that the glasses could be shipped from all over the world and after the order is placed they just source theglass from whereever it is available ehich is really time consuming and pathetic since it is not really clear on their website. Anyway, after they place the order from their end after reciving an order from us they ship it to us which usually takes 10 days after order is placed. Since i dint know that this was going to be coming from hong kong , i believe the reason for this is that burberry is cheaper there, my glares are stuck in customs and i'm facing 100's of problems.
Overall, pathetic website. I would have wanted them to disclose everyhing clearly and chances of custom problems before taking an order. On top of all that, they dont have a customer helpline number just a mail service which replies after as long as 2 days.

  • Burberry sunglasess 12000

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Service Manager Sbg's Comment

Written on: 11/06/2014

Dear,

To serve our customer, we indeed ship from there where sourced fastest, which can be from Australia, Hong Kong, Italy, US, or Germany. As mentioned on the website, in case of any customs issues, please note that we will cover any fees. Simply send an email to our Customer Service with a photo of the invoice and we will reimburse these costs. Apologies for the caused inconvenience regarding customs and the delay in getting back to you.

Note that on our UK domain, you can request one of our Customer Service agents to call you back. Currently we do not offer this on our Indian domain but will offer this in the near future.

We hope that all your issues are resolved by now. If you have any further questions and or concerns, please do not hesitate to contact our Service Manager.

Vision Direct

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