A parasite company with chinese service

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Smart Buy Glasses - www.smartbuyglasses.co.uk

“A parasite company with chinese service”

★☆☆☆☆

written by on 28/12/2011

They are everywhere on Internet, UK, USA, Australia, New Sealand, Denmark, Holland. They offer EVERY model of EVERY brand on a nice website. Then you order...
My creditcard went through, but was refused by them anyway. My second also but the money was withdrawn from my account. Long arguments later I had to use Paypal instead, which I did because my wife really wanted this model. Now 2 months later - right after Christmas - I heard that the cannot deliver at all. I have send 8 emails and every answer comes from China, every person there calls himself Kelvin. Their service telephones are not answered and two service links are dead. In short, they offer everything, the model I wanted was

  • VO2560S-1627/73 kr. 600,-

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Service Manager Sbg's Comment

Written on: 19/01/2012

Dear Valued Customer,
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the World’s leading online designer eyewear retailers with operations in Europe, USA and Asia and of course UK. We have been in business since 2006 and since then have serviced over 100 countries with one of the largest ranges of designer eyewear in the world.

I am truly sorry for the issue with your credit card; for the safety our customer’s online transactions we recommend to use PayPal.
Due to the large number of listings on our site (we strive to provide the largest selection range in the world) we occasionally will have models that are not available after the customer purchases, this is a very low occurrence rate. We do take responsibility for the listing on our site and the subsequent scarce availability and extended wait time.
Our global call center is located in Shanghai (one of the largest and fastest growing in the world) which covers our global clients in over 10 languages. Shanghai is one of the fastest growing international cities in the world and is a hub for many leading e-commerce companies.
We just have one person named Kelvin in our customer service team and are proud to offer a personalized follow up for each customer.

Even if the line is busy, we do call back all voicemails; you could also have requested Kelvin to call you back via email, providing your phone number and preferred hours to be called.

For further assistance, please contact us via email at [email protected] providing your order ID and we will be glad to help you.

Regards,
Augustin | SBG

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