Simply Dresses Reviews - www.simplydresses.com

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★★☆☆☆
2.1 / 5
28% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Returning sucks!”

Written on: 16/07/2014 by chard024 (1 review written)

Well, well, well! I was really excited to order my dress from this website, initially. I need a dress for the wedding I am attending in a WEEK! I ordered this really cute pink dress with a gold belt. The dress was delivered in a shorter period of time than what I was expecting. However, the dress was not cute at all in person! I noticed that in order to return ANYTHING you have to follow this step by step (over-the-top) process. Within 5 days of ordering it! I did everything I was supposed to… Read Full Review

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★☆☆☆☆

“worst site ever”

Written on: 03/06/2014 by litsa (1 review written)

im living in dubai, i ordered 2 dresses from simply dresses but shipping in greece cause there i was counting to be that time...for healthy reasons i couldnt leave ,i told them to send me in dubai and pay for shipping charges but they didnt accept this...so they kept and my money 500$ and the dresses...they told me lies from simplydr. that i should pay 600$ for charges to take back from greece but ups they told me that will send back the packages if the simply will accept them ,never told me… Read Full Review

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★☆☆☆☆

“shipping delayed and horrendous employees!!”

Written on: 01/06/2014 by Fffanncy (1 review written)

this company could not get any worse! first of all i was told the shipping would be around a week but it was delayed for another 3 weeks and almost missed my prom if i hadn't found another dress at Macy's. secondly, i asked for a return/refund and the "manager" was so unprofessional and refused to give me any return even though the dress was never worn! so i argued for half of my money back but they said i can only get store credit. why the hell would i want to support your company after all… Read Full Review

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★☆☆☆☆

“No EASY returns”

Written on: 09/05/2014 by Hunter365 (1 review written)

Received pricey dress and my daughter wasnt well enough to stand and try it on within 5 days. Contacted them on 9th day to return since top not made correctly. Only gave me a store credit!!!… Read Full Review

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★☆☆☆☆

“Bought a seemingly beautiful dress from this site, and...”

Written on: 30/04/2014 by nilsypoo (1 review written)

Bought a seemingly beautiful dress from this site, and it was made out of the worst material ever. The 2 straps broke throughout the night, and because of their lame return policy I only got a 20% credit back to get it fixed locally. So now they expect me to pay more money for something that shouldn't of broke in the first place. Looks are deceiving. Do not buy anything from this company… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 05/04/2014 by Ansleyz393 (1 review written)

I ordered a dress and it wouldn't ship for 2 months. They would not let me cancel the order even though it wasn't processed or shipped! They charge a return fee and a 10%restocking fee which I the most ridiculous thing I've ever heard of. Don't buy anything here… Read Full Review

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★☆☆☆☆

“Beware - if faulty, they won't admit it!”

Written on: 14/12/2013

I ordered a dress very last minute. It arrived quite fast and looked nice. When I tried it on, the zipper wouldn't close easily - it actually took me about 30 minutes to zip it WITH assistance. Although my party was three days later, I decided to return the dress because I was afraid the zipper may break while putting it on the night of the party. I had to rush to find another dress locally and paid a lot of money to have it altered overnight. SimplyDresses now claims that the zipper is fine… Read Full Review

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Marie1120's Comment

Written on: 16/12/2013

Update: They are cancelling the restocking fee - so I upgrade customer service and value for money to 4 stars!

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Shoxfan66's Comment

Written on: 22/04/2014

thank God for the reviews about this place. I was getting ready to order a dress for my daughter's wedding & now I won't. I'll stick to more reputable companies that have free return shipping like Amazon, Zappos & Von Maur.

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Danawhited2's Comment

Written on: 01/05/2014


I've been ordering all of my pageant dresses for the past four years from this site. I've never had issues. The 7 dresses I've ordered from here have been completely fine. This is the best website for dresses in my opinion.

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★☆☆☆☆

“HORRIBLE EXPERIENCE”

Written on: 23/10/2013 by CTUCKER1 (1 review written)

I WOULD NEVER ORDER FROM THIS COMPANY(SIMPLY DRESSES) AGAIN. THIS REVIEW IS IN NO WAY EXAGGERATED. I ORDERED A DRESS FOR MY BIRTHDAY FROM THIS COMPANY AND WHEN IT ARRIVED IT DID NOT LOOK ANYTHING CLOSE TO WHAT IT LOOKED LIKE LOOKED ON THE WEBSITE, IT LOOKED TOTALLY DIFFERENT. I PAID $280.00 FOR THAT DRESS AND ALTHOUGH IT DID NOT LOOK ANYTHING LIKE THE PICTURE ON THE SITE I WOULD HAVE KEPT IT IF IT LOOKED DECENT, BUT IT DID NOT, IT LOOKED SO CHEAP AND WAS POORLY MADE, A NIGHTMARE. I WAS VERY… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE”

Written on: 09/10/2013 by AmberJay1 (1 review written)

I ordered a dress for a wedding and the dress came to me faulty with no clasp to hook the dress. I called the company to try and get another dress but they didn't have it in stock. They suggested that I take it to a seamtress to fix. So I have to pay extra money for a dress that I already spent $100 on??!! I asked if I could just exchange it for a new dress and they stated that I would have to start a new order. My problem with this whole ordeal is this company sent me a faulty dress and did… Read Full Review

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★☆☆☆☆

“misleading!!”

Written on: 23/09/2013

I ordered a dress from simply dresses costing 90 dollars with 20 dollars freight charges and another 14 euros in customs. The dress looked nothing like the picture. the zip, sequins and straps are so cheap and flimsy. there was threading coming loose and the colour did not match the picture. Why are the dresses there selling look so different from the actual dress they deliver. This is false advertising and the clothing they deliver is so cheap and tacky. I will never buy from them again and… Read Full Review

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★☆☆☆☆

“Terrible Customer Service!”

Written on: 12/09/2013

I ordered two dresses for a wedding and my wedding anniversary. When they arrived they seemed to fit ok, but I couldn't get the zipper up on my own. Turns out the zipper is cheap plastic and defective on BOTH dresses. For $100 per dress, I find this unacceptable. Like some others have mentioned, their return policy is ABSURD. I shop online very frequently and the least amount of time for returns is usually 14 days. 5 days is ridiculous! When I contacted customer service, they said they… Read Full Review

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★☆☆☆☆

“Pure garbage! ”

Written on: 07/09/2013 by Chriscre123 (1 review written)

Dress is very poor quality, bought it 2 sizes bigger in case it didn't fit would also be able to fix it, it was still to small. Sequins were very poor quality, no wonder they don't take returns I wouldn't want the damn thing back either!!!… Read Full Review

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★☆☆☆☆

“RIP OFF and BAD QUALITY”

Written on: 05/09/2013

Dresses on this site look better in the photos than they do in real life. The dress I bought looked excellent in the photos, but when it arrived looked so tacky. I was shocked!! Also after measuring myself a million times to make sure i got the right size it couldnt have been more wrong!!!!. I ordered an XS to make sure the dress was actually tight at the top! The dress would not even stay up. It was more like a medium!!! The shipping is an absolute rip off compared to other international… Read Full Review

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★☆☆☆☆

“Cheaply Made Product”

Written on: 01/08/2013

I fell in love with the dresses ON THE WEBSITE. When my dress arrived, it was poorly and cheaply made. It also looked nothing like the dress on the website. I returned my dress the next day (no hesitation). There is a 10% restocking fee and if you use the shipping label they provide you..it cost another $8.00. Needless to say, I did not get a full refund since I had to pay for shipping and restocking, but I was able to find a better dress with less than my refund amount. Beware if you purchase… Read Full Review

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★☆☆☆☆

“Buyer Beware!! ”

Written on: 28/05/2013 by slondon1263 (1 review written)

I ordered and returned two dresses from Simply Dresses. They were intended for a military ball. I have been buying ball gowns for over 20 years and this is the first time I have ordered from Simply Dresses. When the dresses arrived I was so surprised and how cheaply made they were. One was $350 and the other was $310. I was so disappointed, they looked nothing like the pictures. In addition, their return policy is absurd. They stand behind their products yet they charge a 10%… Read Full Review

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★☆☆☆☆

“DON'T ORDER FROM SIMPLY DRESSES/PROMGIRL, PLEASE I BEG...”

Written on: 30/04/2013 by lemonade83 (1 review written)

They sucks in customer severice, 20% OF YOUR MONEY IS TAKEN FOR RETURN POLICY . beware of the them… Read Full Review

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★☆☆☆☆

“Warning: Don' t give them your business or money”

Written on: 09/04/2013

I received a dress that was a gift. Unfortunately it was too small. I called to inquire how to get 1 size larger. Not only do I have to send it back but they will not just exchange it for a new size. Instead they will apply a refund as a store credit minus a re-stock fee. Then the purchaser has to reorder it again and pay for shipping before they will apply the store credit. Since this was a gift, this is extremely rude to ask the original purchaser to have to go through this unorganized… Read Full Review

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★☆☆☆☆

“The Dresses Are Bad”

Written on: 20/03/2013

I bought a dress from this site and I thought it would be nice, but once I got the dress, it looked AWFUL. The material is terrible. The quality is even worse. It looks like a 4 year old put these things together and when I talked with customer service about my issue with difference in the way the dress looked online they asked me to take pictures of the differences. The difference is that you can't see that the dress is really unappealing. The rhinestones were poorly put on, the sequins were… Read Full Review

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★☆☆☆☆

“Beware of 20% Restocking Fee”

Written on: 06/03/2013 by Irisg210 (1 review written)

I never write negative reviews, but I want others to be aware. This company is the worse I have ever dealt with. I was charged 20% restocking fee, for a dress that arrived in terrible condition. I asked them to waive the fee, and they would not. I will NEVER buy from them again… Read Full Review

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★☆☆☆☆

“Warning!”

Written on: 11/01/2013 by TipseyBub (1 review written)

I purchased a dress from simply dresses, and the name describes their quality to a tee. The dress was simply made, and their services were simply awful. Twelve days after ordering the dress, it arrived. I opened the box to be unsatisfied. I didn't even have to try the dress on to realize that I wanted to return it. I continued to go through the return process, only to be redirected to four different customer service representatives. After following their instructions, I repackaged the… Read Full Review

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